Client Experience Coordinator — (Hybrid) - Part-time

 meaningful progress.

We are seeking a Client Experience Coordinator who will serve as the first point of contact for families and play a key role in creating a calm, organized, and welcoming onboarding experience.

This role follows a structured hybrid schedule, with a combination of remote work and in-person responsibilities. In-person attendance will be required for scheduled appointments, training, and community events, while the majority of administrative and follow-up tasks may be completed remotely.

Key Responsibilities
• Answer incoming calls and respond to inquiries from families in a professional and supportive manner
• Guide families through the intake and onboarding process
• Follow up with parents to ensure timely completion of required steps
• Maintain accurate and organized communication and follow-up tracking
• Assist with coordination of local community events, as needed
• Represent Brite ABA in a professional and welcoming manner
• Support timely progression from initial inquiry to service readiness by maintaining consistent follow-up and communication

What Success Looks Like
• Families feel supported, informed, and confident after initial contact
• Intake and onboarding steps are completed efficiently and without delays
• Follow-ups are timely, organized, and clearly documented
• Communication between families and the team remains consistent and professional

Qualifications
• Strong communication skills (friendly, clear, and professional)
• Ability to stay organized and manage multiple tasks
• Sound judgment and willingness to ask questions when needed
• Comfortable speaking with families and community members
• Reliable and consistent

Requirements
• Previous experience in customer service, healthcare, education, or administrative support preferred
• Comfortable using email, phone systems, and basic tracking tools (e.g., Google Sheets)
• Availability during weekday business hours, with required core availability from 12:30 PM to 5:30 PM
• Occasional availability for community events outside of regular hours (including evenings or weekends) may be required with advance notice
• Reliable transportation for local travel, if needed
• Bilingual (English/Spanish) preferred but not required

Role Clarification
This position is a non-clinical role focused on supporting communication, coordination, and the onboarding experience for families.
The Client Experience Coordinator works closely with the clinical team but is not responsible for delivering therapy services, providing clinical recommendations, or explaining insurance benefits in detail.

Why Join Brite ABA
Brite ABA is a growing, mission-driven organization focused on delivering high-quality, ethical ABA services. This role offers the opportunity to make a meaningful impact on families while contributing to a supportive and collaborative team environment.

How to Apply

Please submit your resume along with a brief introduction outlining your interest in the role.

Benefits:
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Brite ABA
(formerly Bright Future ABA Solutions LLC)
Guided by the Brite Bridge Model™

Customer Service | Intake Coordination | Healthcare Administration

Location: Treasure Coast (Port St. Lucie, Fort Pierce, Vero Beach, Sebastian, and surrounding areas)
Schedule: Part-Time, 20–25 hours per week
Core Availability: 12:30 PM – 5:30 PM
Pay: $18–$21 per hour (based on experience and role fit)
Opportunity for additional hours and potential transition to full-time based on performance and company needs
Requisition ID: BA-FEC-TC-001

Position Overview
At Brite ABA, we don’t just provide services — we guide families through a clear, supportive path from first call to meaningful progress.

We are seeking a Client Experience Coordinator who will serve as the first point of contact for families and play a key role in creating a calm, organized, and welcoming onboarding experience.

This role follows a structured hybrid schedule, with a combination of remote work and in-person responsibilities. In-person attendance will be required for scheduled appointments, training, and community events, while the majority of administrative and follow-up tasks may be completed remotely.

Key Responsibilities
• Answer incoming calls and respond to inquiries from families in a professional and supportive manner
• Guide families through the intake and onboarding process
• Follow up with parents to ensure timely completion of required steps
• Maintain accurate and organized communication and follow-up tracking
• Assist with coordination of local community events, as needed
• Represent Brite ABA in a professional and welcoming manner
• Support timely progression from initial inquiry to service readiness by maintaining consistent follow-up and communication

What Success Looks Like
• Families feel supported, informed, and confident after initial contact
• Intake and onboarding steps are completed efficiently and without delays
• Follow-ups are timely, organized, and clearly documented
• Communication between families and the team remains consistent and professional

Qualifications
• Strong communication skills (friendly, clear, and professional)
• Ability to stay organized and manage multiple tasks
• Sound judgment and willingness to ask questions when needed
• Comfortable speaking with families and community members
• Reliable and consistent

Requirements
• Previous experience in customer service, healthcare, education, or administrative support preferred
• Comfortable using email, phone systems, and basic tracking tools (e.g., Google Sheets)
• Availability during weekday business hours, with required core availability from 12:30 PM to 5:30 PM
• Occasional availability for community events outside of regular hours (including evenings or weekends) may be required with advance notice
• Reliable transportation for local travel, if needed
• Bilingual (English/Spanish) preferred but not required

Role Clarification
This position is a non-clinical role focused on supporting communication, coordination, and the onboarding experience for families.
The Client Experience Coordinator works closely with the clinical team but is not responsible for delivering therapy services, providing clinical recommendations, or explaining insurance benefits in detail.

Why Join Brite ABA
Brite ABA is a growing, mission-driven organization focused on delivering high-quality, ethical ABA services. This role offers the opportunity to make a meaningful impact on families while contributing to a supportive and collaborative team environment.

How to Apply

Please submit your resume along with a brief introduction outlining your interest in the role.