Prep Navigator

Job Description

Qualifications

• •High school diploma required
• •Culture of Service: 3 C’s
• •Greets internal or external customers (i.e
• •Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed
• •This work requires the following physical activities: constant talking in person, talking on the phone, hearing/ visual acuity
• •Frequent driving, walking, sitting and bending
• •Work is performed in an office or community settings

Benefits

Responsibilities

• •The PrEP Navigator is responsible for ensuring HIV negative clients who seek access to the PrEP protocol obtain linkage to care
• •The PrEP Navigator will provide education, information and support to ensure the individual in this population can make an informed decision, engage with the healthcare system to maintain and improve medical outcomes and their overall quality of life
• •They will also be responsible for providing guidance to access any other facet of healthcare provided, including medical referrals, behavioral health, case management or dental services
• •They will be responsible for assisting in the intake process of the agency by gathering documentation and providing support to expedite service delivery
• •Identify patients, whether they come in on their own to the clinic for testing, or directly to the medical desk of one of our offices and assist them in the process of getting registered to engage with the medical provider and pharmacy for PrEP
• •Identify clients who may not have a care provider, recently diagnosed with an STI, recently seroconverted partner, who may have had a recent exposure to HIV (PEP) or who needs a new provider, and assist them to maintain and adhere to their PrEP protocol or access to PEP
• •Facilitate welcoming into the agency by providing or facilitating orientation/education regarding PrEP and the agency as well as its various services
• •Maintain an open-door policy to help clients keep their medical, mental health or other appointments and remain adherent to their protocol
• •Coordinate with the pharmacy to have the client registered with the appropriate assistance program whether they are insured or uninsured
• •Advocate for patients to oversee the process of intake through to the completion with the delivery of medication in hand when dealing with PEP clients
• •Follow up with PEP clients to transition to PrEP if that is their choice
• •Maintain accurate data on all client interactions and coordinate logs with the Clinical Manager
• •Communicate with clients one to three days before a foreseen hurricane/natural disaster according to emergency plan procedure
• •Health Education and Navigation
• •Provide information and support to patients through shared experiences using encouragement, modeling behavior, various interviewing techniques to reinforce healthful behaviors and create better medical outcomes
• •Provide accurate referrals to patients who have mental health, substance abuse and homelessness issues
• •Serve as mentor, advocate or liaison regarding interaction with medical providers, helping patients prepare for visits and then debriefing what happened, depending on patient needs
• •Prepare the client thoroughly by providing educational support to clients to enhance their knowledge and understanding of medication protocols, side effects and adherence to help them achieve a better medical outcome
• •Participate in staff training sessions and other meetings as required by the agency and/or the funding source
• •Collaboration
• •Provide culturally competent peer navigation services in a variety of community settings
• •Act as support staff in the implementation and facilitation of group sessions provided by the Care Resource providers
• •Documentation, Compliance and Quality Assurance
• •Maintain timely, accurate, legible and Clear chart documentation according to agency and funder requirements
• •Maintain record keeping requirements and assist with chart reviews for Q/A purposes as requested
• •Provide supervisor with information needed for end of month reporting and/or participate in program evaluation as requested
• •Assist in collecting client satisfaction survey data from assigned patients as requested
• •Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines
• •Understand and appropriately act upon assigned role in Emergency Code System
• •Understand and perform assigned role in agency’s Continuity of Operations Plan (COOP)
• •patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language
• •Listens to the internal or external customer (i.e
• •patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions
• •Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
• •Prioritize internal or external customer (i.e
• •patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
• •The responsibility for external contacts is frequent and important
• •Occasional standing and climbing are required
• •Participate in agency developmental activities as requested