People Operations Coordinator

ating meaningful impact within the communities we serve.

About the Role

This role supports both intake operations and community outreach, helping guide families from first inquiry to program start while expanding our presence through events and partnerships.

Were looking for someone who is organized, proactive, and people-centeredsomeone who thrives in a fast-paced environment and values both operational excellence and human connection.

What Youll Do

Intake, Operations & Administrative Support
• Manage the intake process from initial inquiry through program start
• Ensure all client documentation is complete, accurate, and compliant
• Communicate with families and internal teams to support a smooth onboarding experience
• Track funder requirements and proactively follow up to prevent delays in services
• Maintain accurate records, audits, and reporting
• Support intake KPIs and contribute to improving workflows and systems
• Collaborate cross-functionally with Clinical, Scheduling, Billing, and Leadership teams
• Maintain organized systems, follow-ups, and communication tracking

Community Outreach & Events
• Represent The Behavior Lab at community events, schools, and partner locations
• Build and maintain meaningful relationships with families and community partners
• Support event setup, coordination, and breakdown
• Assist in planning and executing outreach events and initiatives
• Track outreach efforts, engagement, and event outcomes
• Support materials, logistics, and light content capture as needed

Qualifications
• Bilingual (English/Spanish) Required
• 1+ year experience in intake, customer service, outreach, or related field
• Strong communication, organization, and multitasking skills
• Proficiency in Google Workspace
• Experience in ABA, healthcare, or service-based environments is a plus

Core Strengths
• Strong interpersonal and communication skills
• Highly organized with strong attention to detail
• Proactive, reliable, and solutions-oriented
• Ability to manage multiple priorities in a fast-paced environment

Physical Requirements
• Ability to lift up to 25 lbs and assist with event setup
• Ability to travel locally for outreach and events
• Comfortable working both in-office and in community settings

Why Youll Love Working With Us

At The Behavior Lab, youre not just filling a role youre joining a mission. Our team is dedicated, compassionate, and passionate about supporting children, families, and community partners.

Youll love working here if you value a collaborative environment, clear communication, growth opportunities, and a leadership team that genuinely invests in your success. We celebrate wins together, support each other through challenges, and create a workplace culture where everyone can thrive.

Benefits & Perks
• Medical, Dental, and Vision Insurance*
• 401(k) Retirement Plan*
• Paid Time Off (PTO) & Sick Time
• Unpaid Time Off (UTO)
• Staff Referral Bonuses
• Professional Development & Training Opportunities
• Team Bonding & Staff Appreciation Events
• Opportunities for Growth and Advancement

If youre looking for a place where your work truly matters and your impact is felt every day, wed love to connect with you. Join us in creating meaningful change for the families we serve!