Bilingual Front Desk Receptionist - Apply Now!

ogy with exceptional support services, Headlands Research strives to broaden the outreach and participation in critical medical studies. This dynamic and rapidly growing organization focuses on improving patient access to clinical trials, ultimately contributing to advancing medical knowledge and healthcare outcomes for diverse populations.

Each site under Headlands Research operates with a strong emphasis on patient-centered care, ensuring that participants receive the utmost support and professionalism throughout their clinical trial journey. The company's commitment to quality, integrity, and innovation in clinical trial management has fostered a collaborative culture that encourages professional growth and continual learning among its staff.

The Front Desk Receptionist role at the Riverside, California site is a vital component of this mission. This full-time position, with a competitive pay range of $20 to $23 per hour based on experience, requires a dedicated individual capable of managing front desk operations and supporting the administrative functions of the clinical research location. Working Monday through Friday from 7:00 AM to 3:30 PM, the role is essential in creating a welcoming and organized environment for patients, staff, and visitors.

The Front Desk Receptionist will be responsible for interacting with patients in a friendly, professional manner while managing phone communications, appointment scheduling, and maintaining accurate patient records. Strong organizational skills and the ability to multitask in a fast-paced environment are crucial for success in this role. Additionally, the receptionist will collaborate closely with clinical staff to support various operational needs, manage office supplies and equipment, and assist with facility-related budgeting to ensure smooth daily operations.

Headlands Research values individuals who demonstrate excellent communication skills, both verbal and written, as well as proficiency in technology and computer applications. This role requires fluency in English and Spanish to serve the diverse community effectively, reflecting the company's dedication to inclusivity and patient-centered service.

Joining Headlands Research offers a unique opportunity to be part of a compassionate team committed to making a meaningful impact on healthcare through clinical research. Employees benefit from a friendly and collaborative work culture, numerous professional advancement opportunities, and comprehensive benefits including medical, dental, vision coverage, 401(k) with a company match, paid holidays, and paid time off. This is an ideal position for someone seeking a fulfilling career in the healthcare sector with a reputable, innovative company focused on growth and excellence.
• High school diploma or equivalent
• certification in medical office administration is a plus
• prior experience scheduling customer and patient appointments and handling customer and patient phone calls required
• prior experience within a healthcare environment is required
• bilingual in English and Spanish required
• strong computer skills with the ability to learn new software systems quickly
• excellent communication verbal and written and interpersonal skills
• strong organizational skills and attention to detail
• ability to manage multiple tasks simultaneously
• commitment to delivering exceptional customer service
• reliable and trustworthy

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