Account Solutions Specialist (Salt Lake City, Utah)

Regions

Salt Lake City, UTFull-time

Behavioral Health Market Context

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Benefits

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisionsOther factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job roleAs these factors vary by individuals, pay will also vary among individual associates within the same job$37,750.00 USD$44,940.00 USDIncentive Pay Plans:This role is eligible to participate in a formulaic incentive planEmployees have the potential to earn incentives based on performance against defined metrics and goalsRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associatesPaid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer Program16 more items(s)

Qualifications

  • •High School Diploma or GED
  • •One (1) year of collections, customer service, call center, banking or related work experience
  • •Collections or outside agency experience
  • •Financial services experience
  • •Ability to follow policies and procedures
  • •Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
  • •Ability to work in a fast-paced environment
  • •Basic knowledge of consumer products
  • •Basic knowledge of regulatory items that apply to collections
  • •Detailed oriented
  • •Proficient in Microsoft Excel and Word
  • •Strong communication skills
  • •Strong customer service skills
  • •Strong organization skills
  • •This position may be filled at a higher level depending on the candidate's qualifications and relevant experience
  • •12 more items(s)

Responsibilities

  • •The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law
  • •Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years
  • •At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts
  • •Typically, this role works early-stage collections
  • •Calls customers about early delinquency account statuses
  • •Works with customers to resolve account delinquency status while minimizing company interest losses
  • •Implements repayment plans as necessary and collects delinquent payments
  • •Ensures that files and paperwork are properly and accurately completed
  • •Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
  • •May contact outside parties to collect or clarify documentation
  • •This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act
  • •8 more items(s)
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