Center Operations Director - Rockville

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to-mid career who is smart, ambitious, and ready to own real responsibility. This is not a back-office role. You'll run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience.

Soar is growing rapidly, and many of our CODs grow into multi-site leadership, regional operations, or senior operational roles as Soar continues to expand. If you're looking for a role where you can learn quickly, be trusted early, and build a meaningful leadership career, this is it.

Specific Responsibilities Include The Following

Running a High-Performing Center

You are the operational leader of the center and responsible for:
• Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency
• Driving strong execution of Soar's operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs
• Lead with calm, clarity, and professionalism in a fast-paced environment

Creating an Exceptional Family Experience

Families trust us with their children, and you make that trust real every day by:
• Owning all parts of the non-clinical experience for caregivers
• Building strong, supportive relationships with caregivers and ensure clear, timely communication
• Driving strong attendance, engagement, and client satisfaction (NPS)
• Delivering a smooth onboarding for new families
• Managing the front desk and providing a warm welcome to clients, prospective clients and teammates
• Preparing families for diagnostics, assessments, and transitions with confidence and clarity

Leading and Developing People

This is a true people leadership role where you develop a high-performing team by:
• Serving as the primary people leader for local staff, including clinicians and support team members
• Coaching, developing, and motivating team members
• Partnering closely with the lead clinician to support clinical excellence, team morale, and retention
• Acting as a trusted point of escalation and support for staff, knowing when to solve and when to escalate

Who this role is great for
• You're early-to-mid career but already trusted with real responsibility
• You enjoy running things, solving problems, and working with people
• You're detail-oriented and big-picture oriented
• You want a role where performance matters and growth is earned
• You're motivated by mission-but also by learning, ownership, and career trajectory

Qualifications/Education
• Bachelor's degree required
• Require previous people management experience, leading high-performing teams of 8-10 or more people.
• Require 2-3+ years of managing strong operations

What We Offer
• Starting base salary of $80,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance.
• Comprehensive health benefits, including medical, dental, and vision plans
• Student loan repayment and tuition reimbursement benefits
• Priority access for in-network mental health support through our partnership with Sol Mental Health
• Tons of support from our multidisciplinary team
• Direct exposure to senior leaders and multi-site operators
• A collaborative, high-accountability environment where strong performers grow quickly
• The chance to build something meaningful-while building your career

For Internal Tracking Only: