Front Desk Agent
Behavioral Health Market Context
Apply Nowvia Breakroom
Qualifications
- •Must be able to work varying shifts and time schedules as needed (days nights weekends and
- •If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company
Responsibilities
- •Responsible for checking guests in and out of the hotel making reservations and assisting with general information
- •A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality
- •Provide the highest quality of service to the customer at all times
- •Promptly and effectively handle guest complaints and requests
- •Check guests in and out efficiently and in a friendly manner
- •Post guest charges and compute guest bills collect payment and make change for hotel guests
- •Follow all cash handling procedures as required
- •Handle guest mail and messages per established procedures
- •Develop a thorough knowledge of room locations room rates amenities and selling strategies
- •Take reservations on property
- •Block rooms and handle special requests
- •Monitor room availability
- •Handle safe deposit boxes used by guests per established procedures
- •Keep lobby and desk area clean and presentable
- •Have a thorough knowledge of emergency and security procedures
- •Offer and properly handle requests for wake-up calls
- •Ensure all rooms are check in property and a valid and working form of payment is collected
- •Communicate with incoming staff and management by logging pertinent information in the pass on log
- •Keep maintenance informed of all maintenance needs
- •Must wear proper uniform at all times in accordance with Standards
- •Participate in any sales lead generator (will vary by property)
- •Must be able to complete all required training in timely manner as required by the brand
- •Participate in daily and weekly team meetings
- •Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals
- •Process guest arrivals and departures including all necessary payments
- •Handle & coordinate room assignments and pre-arrivals
- •Handle guests concerns
- •Offer referral for services and handle requests for information
- •Handle and store guest luggage
- •Assist with the check-in and check-out of groups and tours
- •Answer switchboard with standards of proper telephone etiquette
- •Communicate with housekeeping on any issues guest request early arrivals late departures
- •Perform all duties as indicated in the shift checklist report
- •Maintains a favorable working relationship with all other company employees to foster and promote
- •a cooperative and harmonious working climate and culture
- •This job description is not intended to be all-inclusive, additional details will be specified by the supervisor
- •The team member will also perform other reasonable business duties as assigned by the supervisor
- •Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail
- •35 more items(s)