Planet Fitness - Overnight Member Services Representative - Part Time - Hegenberger

Benefits

Qualifications

• •Must be 18 years of age or older
• •High School diploma/GED equivalent required
• •Basic computer proficiency
• •Punctuality and reliability are a must
• •Ability to work independently as well as part of a team
• •A positive, upbeat attitude and a passion for fitness and health!
• •Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• •Strong listener with the ability to empathize and problem solve
• •Demonstrate diplomacy in all interactions while using appropriate behavior and language
• •Continual talking in person or on the phone during shift
• •7 more items(s)

Responsibilities

• •This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests
• •Greet members, prospective members and guests, providing exceptional customer service
• •Handle all front desk related activities including:
• •Answer phones in a friendly manner and assist callers with a variety of questions
• •Check members into the system
• •Take prospective members on tours
• •Sign up new members calculating rates and monthly payment amounts
• •Assist the Club Manager in counting out the drawer as needed
• •Facilitate needed updates to member’s accounts
• •Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed
• •Assist in maintaining the neatness and cleanliness of the club
• •Completing daily assigned within first hour of your shift
• •Helping complete priority cleaning list each day
• •Completing walk-around and bathroom checks periodically
• •Helping complete any special cleaning projects as needed
• •Other duties and responsibilities based on club needs
• •Continual standing and walking during shift
• •Must be able to occasionally lift up to 50 lbs
• •Will occasionally encounter toxic chemicals during shift
• •16 more items(s)