Patient Services Liaison

Benefits

Qualifications

• •Ability to communicate and work effectively with a diverse team of professionals
• •Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments
• •Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors
• •Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals
• •Bring positive and supportive attitude to achieving these goals
• •Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel
• •Ability to balance tasks with competing priorities
• •Critical thinker and problem solver
• •Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done
• •Friendly, outgoing personality with the ability to maintain a positive attitude under pressure
• •High level of self-motivation, energy and possess a high degree of urgency
• •Ability to work independently in a fast-paced environment with minimal supervision
• •Ability to adapt to changes in responsibilities and workloads
• •Must have a patient service mentality
• •Must be Bilingual in Spanish
• •Certifications/Licenses, Education, and Experience
• •Minimum requirement: GED or high school diploma
• •2+ years of experience in patient services, clinical coordination, or a healthcare-related role
• •Travel: less than 10% travel requirements
• •16 more items(s)

Responsibilities

• •This role serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient coordination of clinical trial visits
• •This person's responsibility includes all patient service functionality including scheduling patients, handling the various software and applications, helping patients with applications, and diaries
• •The position involves close cooperation with researchers and study coordinators to ensure the highest quality of care
• •Greet patients and visitors, answer incoming calls
• •Address patient inquiries and concerns with professionalism, empathy, and discretion; escalate complex cases to appropriate clinical or operational leadership as needed
• •Administrative Support
• •Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff
• •Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity
• •Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study
• •Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance
• •Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations
• •Ensure accurate registration of appointments and timely updates in operational systems
• •Work closely with investigators and site staff to ensure seamless patient flow and visit execution
• •Build and maintain strong relationships with patients to support retention and a positive site experience
• •Assist with scheduling, filing, and general office management
• •Prepare documents, reports, and forms to support site operations and clinical trial compliance
• •Other Duties as Assigned
• •Helping to advance the Future of Medicine program by supporting innovative healthcare screenings and guiding patients through a seamless care experience
• •Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness
• •Occasional planned travel may be required as part of the role due to Future of Medicine
• •Type of travel required: Regional (within 100 miles)
• •Physical demands associated with this position Include: The ability to use keyboards and other computer equipment
• •19 more items(s)