BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

State of Arizona

Prescott Valley, AZFull-timePosted May 11, 2026

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Benefits

Division of Benefits and Medical Eligibility (DBME)Salary: $18.6159Temporary positions are benefit eligible and receive pay for State observed holidaysThe Arizona Department of Economic Security offers a comprehensive benefits package to include:Affordable medical, dental, life, and short-term disability insurance plansParticipation in the Arizona State Retirement System (ASRS) and long-term disability plans10 paid holidays per yearDeferred compensation planWellness plansInfant at Work ProgramRideshare and Public Transit SubsidyCareer Advancement & Employee Development OpportunitiesState employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting periodThe ASRS defined benefit plan provides for life-long income upon retirementYou will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments12 more items(s)

Qualifications

  • •Grade: 18
  • •This is an ideal position for an individual who is highly motivated, has decision-making skills, and can work independently in a fast-paced environment while providing quality interaction and communication with our clients
  • •Customer service practices
  • •Computer navigation of various software application, including but not limited to Google Suite or Microsoft
  • •Professional written and verbal communication
  • •Customer friendly, empathetic and patient
  • •Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone
  • •Core math skills, including but not limited to, addition, subtraction, multiplication and division
  • •Evaluate and make appropriate decisions (or determinations)
  • •Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process
  • •One (1) year of experience performing eligibility reviews or one (1) year of customer service experience
  • •A High School Diploma or GED
  • •If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
  • •Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions
  • •All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
  • •12 more items(s)

Responsibilities

  • •You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone
  • •You will be attending paid classroom training with on the job training (learning by doing)
  • •Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations
  • •Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance
  • •While talking to the individuals and families by phone, you will complete the application and interview process, by entering data on a computer and accessing multiple screens
  • •Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness
  • •Access, maintain, review and interpret information
  • •Work independently as well as interacting with others on a team
  • •5 more items(s)
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