Scheduling Coordinator

s. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare. Our Client Services Coordinator plays a critical role in our company, and we need an individual who possess great leadership qualities, is great at multitasking, has time management skills, can build relationships, and has a knowledge of Microsoft Office applications (e.g. Word, Excel, Outlook).
• *How will you help create a World Without Limits:**
- Responsible for all scheduling function for an assigned region
- Identify ways to optimize authorized hours throughout an assigned region
- Identify times to recover treatment hours lost to missed sessions
- Communicate schedule changes and offer solutions to ensure clinically recommended hours are fulfilled
- Communicate frequently and often with clients and BTs
- Support new hire BTs by providing office and field training schedules
- Assist with day-to-day operations of the scheduling department
- Review Scheduling Dashboard weekly
- Ensuring you are meeting Key Performance Indicators (KPI)
- Conducting improvement/planning meetings with manager when KPIs are not being met
- Spot-check schedule logs and scheduling software for errors/missed opportunities
- Interface and collaborate with other departments and teammates in pursuit of client and hours growth for assigned region
- Follow scheduling policies and processes
- Follow COVID-19 protocols and policies
- Organize and maintain all assigned regions
- Other duties as assigned
• *Qualifications and Skills:**
- Bachelor's Degree preferred
- Ability to work in a high paced, competitive, performance-based environment
- Ability to provide excellent customer service to our clients
- Ability to multi-task with a high sense of urgency
- Ability to build relationships with our clients and clinical staff alike
- Demonstrated leadership, interpersonal, communication and teambuilding skills.
- Build strategic working relationships
- Demonstrate the ability to learn new processes
- Ability to maintain a high level of confidentiality
- Effective planning, organizational skills, time management and prioritization; attention to detail
- Excellent interpersonal skills and a cooperative attitude
- Ability to prioritize and respond to important task in a timely manner
- A professional and friendly demeanor
- Excellent oral and written communication skills
- Knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)
• *Why Behavior Frontiers is perfect for you:**
- Competitive pay with optional On-demand paychecks thru DailyPay - get paid on your own schedule!
- 401K Plan with company match after 6 months of employment
- Paid Personal Time Off
- Paid Holidays
- Paid Sick Leave
- Medical, Dental and Vision insurance
- Opportunities for career advancement
- Performance and promotion raise
- **Free Telehealth:** Free access to a doctor via telehealth for you and your dependents with no limits and no co-pays
- **Free Telehealth Mental Health:** Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
- **Employee Assistance Program:** Free access to some support services (financial, legal, counseling, etc.)
- **Fitness:** Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
- **Deals:** Exclusive discounts and savings to 500+ companies and more!
- **Travel:** Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!
- **Lab Testing Discounts:** 10-80% off costs of routine lab work
- **New Benefits Rx:** Discounts on prescription medications from 10-80% at 60,000+ locations nationwide
• *Why work for Behavior Frontiers? Visit our benefits & perks page to [learn more](https://www.behaviorfrontiers.com/benefits-and-perks)!**

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.