Medical Office Manager

ze revenue, and enhance client experiences at our Brandon clinic.

The Front Office Manager is responsible for customer service, assisting the Clinical Coordinator with the management of the clinical staff, scheduling, revenue and office management, as well as the maintenance of their respective facility. The Front Office Manager collaborates with the Clinical Coordinator in order to maintain and execute all of BCOTB’s clinical and business goals.

Key Responsibilities
• Time & Attendance: Review and verify time records in Deputy and Rethink.
• Scheduling: Build and maintain optimized weekly schedules aligned with authorized hours and revenue goals.
• Revenue Forecasting: Prepare monthly projections and maintain 80%+ billable schedules for BCBA staff.
• Provider Encounters: Review and authorize encounters for accurate coding and units.
• Client Communication: Serve as primary client contact; answer calls and resolve inquiries.
• Eligibility & Benefits: Verify insurance benefits during onboarding and authorization periods.
• Office Operations: Oversee daily clinic operations, cleanliness, supplies, and maintenance.
• Payment Collection: Collect copays and private pay balances; address payment concerns.
• Credentialing: Ensure staff are credentialed and compliant with insurance requirements.
• Team Communication: Lead meetings and communicate schedule updates.
• Customer Satisfaction & Vendors: Maintain high satisfaction standards and review vendor cost-effectiveness.

Schedule
• Clinic Hours: Monday–Friday, 8:00 AM–6:00/6:30 PM
• Full-Time: Monday–Friday, 8:00 AM–5:00 PM (one‑hour lunch)

Desired Experience and Qualifications
• Experience as an RBT or Behavior Therapist (preferred)
• Insurance eligibility and benefits verification experience
• Copay and private pay collection experience
• Familiarity with HRIS systems (e.g., Paycor or similar)
• Scheduling and coordination of team members
• Strong organizational and communication skills
• Experience leading or managing teams

Physical Demands

The physical demands described are representative of those required to perform the essential functions of this role. The employee will regularly be required to communicate effectively in the English language, including verbal, written, and electronic communication. The employee will also be required to talk and hear; stand and walk; use hands to finger, handle, or feel; and reach with hands and arms. This position may require standing and walking for extended periods of time.

About BCOTB

Founded, owned, and operated by a Board‑Certified Behavior Analyst, Behavioral Consulting of Tampa Bay (BCOTB) has been serving the Tampa Bay area as the leading provider of pediatric ABA therapy since 2003. BCOTB operates five clinic locations across Tampa Bay to cater to early intervention ABA therapy needs. BCOTB is known for providing training and support to its staff, making it an ideal place for those starting out in the field or looking for a diverse and collaborative work environment. Our team is constantly analyzing and improving the employee experience to enhance skillsets and knowledge while continuing to grow with the organization.