Retail Customer Service Associate

FedEx Office

Pittsburgh, PAFull-timePosted May 14, 2026

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Qualifications

  • •High school diploma or equivalent education
  • •6+ months of specialized experience
  • •Excellent verbal and written communication skills
  • •For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • •For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
  • •Ability to move and lift 55 pounds
  • •Ability, on a consistent basis, to bend/twist at the waist and knees
  • •Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • •Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • •Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • •Ability, on a consistent basis, to work with minimal supervision
  • •Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
  • •High school diploma or equivalent education
  • •6+ months of specialized experience
  • •Excellent verbal and written communication skills
  • •Ability to stand during entire shift, excluding meal and rest periods
  • •Ability to move and lift 55 pounds
  • •Ability, on a consistent basis, to bend/twist at the waist and knees
  • •Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • •Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • •Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • •Ability, on a consistent basis, to work with minimal supervision
  • •Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
  • •20 more items(s)

Responsibilities

  • •The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions
  • •This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping
  • •They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services
  • •The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority
  • •Follows instructions of supervisors and assists other team members in performing store functions
  • •Assists in the training of store team members
  • •Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
  • •Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • •Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • •Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • •Takes complex customer orders using order systems and provides accurate pricing information
  • •Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • •Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • •Maintains a safe, clean and orderly retail Store
  • •Profit
  • •Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • •Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • •Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • •Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • •Takes preemptive action to prevent errors and waste
  • •Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • •Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
  • •Performs multiple tasks at the same time
  • •Looks for opportunities to improve knowledge and skills within the retail Store
  • •Able to operate with minimal supervision
  • •Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • •All other duties as needed or required
  • •Ability to stand during entire shift, excluding meal and rest periods
  • •Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • •Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • •Suggests areas for improvement in internal processes along with possible solutions
  • •Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • •Applies Quality concepts presented at training during daily activities
  • •Supports FedEx Office Quality initiatives
  • •31 more items(s)
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