Head of Therapy Services

linois Department of Financial and Professional Regulation (IDFPR)

Licensed Speech-Language Pathologist (SLP) - Illinois Department of Financial and Professional Regulation (IDFPR)

Licensed Physical Therapist Assistant (PTA) - Illinois Department of Financial and Professional Regulation (IDFPR)

Certified Occupational Therapy Assistant (COTA) - National Board for Certification in Occupational Therapy (NBCOT)

Licensed Speech-Language Pathology & Audiology Assistant - Illinois Department of Financial and Professional Regulation (IDFPR)

Grows patient satisfaction, employee engagement and interdepartmental relationships through rounding and continuous process improvement activities.

Serves as primary point of resolution for patient relations and customer concerns.

Quality: Ensure department quality metrics are achieved and implements associated action planning in coordination with Director, to drive process improvement and deliver high quality patient care and customer service.

Works with key medical and technical staff across the continuum of care, to ensure that evidence based practice guidelines and protocols are aligned.

Management/Operational Oversight: Manages operations of department and ensures standards of quality and service are provided in accordance with department goals and priorities.

Responsible for analyzing departmental performance meaningful department related to production statistics, key performance indicators, audit results, regulatory reports, etc.

Ensures efficient delivery of therapy services by ensuring throughput and scheduling processes streamlined and effective.

Ensures the department has the necessary supplies, equipment and personnel to efficiently deliver patient care.

Develops, reviews and revises departmental policies and procedures.

Identifies areas of strategic growth in therapy services and works with Director in development of strategic plan.

Acts are primary liaison between staff and other members of the leadership team for each outpatient therapy location.

Works with hospital based therapy teams to allocate resources between departments in order to best meet the needs of all patients.

Budget/Revenue Cycle: Assists the Director with planning the annual operating and capital budgets for those departments of oversight and monitors monthly to ensure expected budgetary goals are met.

Ensures operational processes support efficient billing practices, and teamembers are completing documentation/billing in accordance with expected timelines.

Maintains awareness and compliance with regulatory standards related to department, provide staff education as necessary.

Assists with maintaining accreditation processes in order to comply with regulatory standards.

Human Resource Management: Responsible for development of Therapy Services staff.

This includes hiring, assessing performance, mentoring/coaching, and disciplinary action as appropriate.

Establishes and maintains open and cooperative relationships with physicians, other Carle departments and businesses, external service groups, faculty of various education programs, and the community.

At Carle Health, we‘re committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care.

We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee‘s Form I-9 to confirm work authorization. | The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.