Clinic Manager

of performance, we must do our best to help make their job as rewarding as possible.

Responsibilities and Duties

§ Provide excellent customer service and champion Golden Steps growth.
• Assist clients and families in accessing treatment by providing information and assisting in the initial intake process.
• Maintain communication with prospective clients and ensure appropriate expectations of the intake process.
• Consistently communicate with parents both face to face and over the phone with the utmost respect.

§ Maintain an operationally well-run, aesthetically pleasing center that is enjoyed by parents, clients, and team members.
• Ensure the cleanliness and appearance of the center meet the highest standards of care.
• Ensure all standard supplies are set to a recurring monthly order and other supplies are ordered as needed.
• Work with the Facilities and Purchasing departments to cover any and all issues as they arise within the center and coordinate necessary maintenance.
• Ensure the center is meeting all compliance/credentialing standards (BHCOE).
• Monitor center expenses to stay within monthly budget.
• Assist in hosting center events (activity days, birthdays, anniversaries, graduations, etc.).

§ Provide direct 1:1 ABA therapy as needed to cover call offs, vacations, etc., to ensure therapy is not canceled for the day.

§ Receive and maintain CPR and First Aid

§ Verify Insurance eligibility and coverage for clients within the center.

§ Market to community-based services to increase the cases within the center services. This includes Doctor offices, schools, speech/PT/OT centers, and other interested parties.

§ Manage the schedule of all Behavior Technicians and clients within the center, as well as the operating metrics of the center.
• Enter the schedules into all required systems and communicate schedule changes with staff.
• Track all daily operations metrics and report to the State Director.
• Track Behavior Technician and client attendance and accordingly notify their supervisors when disciplinary action needs to be taken.
• Schedule and manage non-billable technician hours to stay within budget.
• Approve Behavior Technician PTO and unpaid time off, and schedule accordingly.
• Ensure staff are only being placed with clients with whom they are credentialed to work.

o Assist with coordination of training and compliance needs.
• Coordinate with Clinic Director and BT Recruiting Department to determine staffing needs.
• Work with Clinic Director and Intake Team to determine incoming case needs and match Behavior Technicians accordingly.
• Work with in-home operations to find coverage for clients or help facilitate team member and client transfers, as needed.
• Report clinic needs to State Director, including intake pipeline, tech pipeline, marketing needs, and all other operations aspects.

§ Complete the offboarding process for departing Behavior Technicians.
• Gather necessary documentation to offboard BTs, as needed.

o Collect BT resignation letters, performance improvement documentation, and termination letters, as needed, to accurately document reasons for BT offboarding.

o Complete all required offboarding procedures.

o Secure all Golden Steps equipment and property from department BTs, including but not limited to, therapy equipment.

§ Manage payroll and billing accuracy via daily reviews to ensure documentation is being submitted properly and schedules match the submitted documents.

§ Provide day-to-day administrative support in the center, such as greeting clients, placing supply orders, faxing, filing, etc., as needed.

§ Other tasks as assigned.

Managerial Responsibility

This role is responsible for:
• Leading and maintaining staff by interviewing, selecting, orienting, and training Behavior Technicians;
• Providing hiring recommendations for Behavior Technicians;
• Managing Behavior Technicians by tracking attendance and case utilization, determining pay raises, coaching, and developing a high performing team that meets objectives, which delivers best practice results, added value, and continuous improvements;
• Maintaining regular contact with Behavior Technicians regarding current and desired case placement, performance, expectation setting, and coaching on policies