Front Desk Associate
Florence, SCPart-time
Behavioral Health Market Context
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Benefits
Medical, Dental, and Vision Insurance*Vacation*/Sick Time/Holiday PayFree Black Card Membership401(k) Retirement Savings PlanTerm Life Insurance*Healthcare and Dependent Care Flexible Spending Accounts*Tuition ReimbursementEmployee perks and discountsEngaging team-building competitions and social events6 more items(s)
Qualifications
- •Exhibit a positive and upbeat attitude
- •Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members
- •Pride yourself on your work while being punctual, reliable, and dependable
- •Handle all interactions with diplomacy and exhibit a genuine motivation for helping others
- •Act with integrity and show respect to everyone around you
- •Exhibit strong communication skills and have an ability to listen and empathize
- •Inspire and motivate others to achieve their goals
- •Are a quick study with the ability to apply what you have learned during online and hands-on training
- •Must be 18 years of age or older
- •Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- •Basic computer proficiency
- •8 more items(s)
Responsibilities
- •As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
- •Daily responsibilities for the Front Desk Associate also include:
- •Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in
- •Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies
- •Resolve member concerns and escalate to a Manager as needed
- •Answer phones in a friendly manner and assist callers with their inquiries
- •Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships
- •Perform prospective member calls and tours; assessing their membership needs
- •Execute retail transactions with accuracy and drive sales goals
- •Resolve member concerns and escalate to a Manager as needed
- •Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities
- •This includes communal spaces as well as your assigned area
- •Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule
- •Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns
- •Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
- •Continual standing and moving throughout the club to accomplish tasks during shift
- •Continual communicating in person or on the phone to exchange information during shift
- •Must be able to lift up to 75 pounds
- •Will encounter toxic chemicals during shift
- •Frequent cleaning and sanitizing of equipment and facilities
- •Moving self in different positions, including bending and twisting, to accomplish tasks
- •Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner
- •19 more items(s)