Front Desk Associate

Benefits

Qualifications

• •Exhibit a positive and upbeat attitude
• •Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members
• •Pride yourself on your work while being punctual, reliable, and dependable
• •Handle all interactions with diplomacy and exhibit a genuine motivation for helping others
• •Act with integrity and show respect to everyone around you
• •Exhibit strong communication skills and have an ability to listen and empathize
• •Inspire and motivate others to achieve their goals
• •Are a quick study with the ability to apply what you have learned during online and hands-on training
• •Must be 18 years of age or older
• •Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• •Basic computer proficiency
• •8 more items(s)

Responsibilities

• •As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
• •Daily responsibilities for the Front Desk Associate also include:
• •Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in
• •Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies
• •Resolve member concerns and escalate to a Manager as needed
• •Answer phones in a friendly manner and assist callers with their inquiries
• •Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships
• •Perform prospective member calls and tours; assessing their membership needs
• •Execute retail transactions with accuracy and drive sales goals
• •Resolve member concerns and escalate to a Manager as needed
• •Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities
• •This includes communal spaces as well as your assigned area
• •Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule
• •Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns
• •Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
• •Continual standing and moving throughout the club to accomplish tasks during shift
• •Continual communicating in person or on the phone to exchange information during shift
• •Must be able to lift up to 75 pounds
• •Will encounter toxic chemicals during shift
• •Frequent cleaning and sanitizing of equipment and facilities
• •Moving self in different positions, including bending and twisting, to accomplish tasks
• •Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner
• •19 more items(s)