Patient Accounts & Billing Coordinator

and supporting both patients and staff with billing related questions. The individual must be comfortable having payment-related conversations and understands the importance of consistency and professionalism, while also balancing boundaries with empathy.

Essential Duties:
• Prompt, professional, and courteous communication with both patients and staff
• Proactively work with patients to collect outstanding balances in a timely and professional manner
• Educate patients on payment policies, balances due, and available payment options
• Ensure patients are set up with a valid card on file in accordance with clinic policy
• Monitor aging reports and follow up on overdue patient balances
• Assist with pre-termination, termination, and collections workflows for accounts that remain unresolved
• Document all patient financial communications clearly and appropriately
• Serve as an in-office resource for front desk staff regarding billing and payment questions
• Field incoming phone calls related to patient accounts, balances, and payment concerns
• Communicate professionally with patients who may be distressed or frustrated, maintain a calm and respectful approach
• Collaborate closely with clinical, administrative, and billing teams

Basic Qualifications:
• High School Diploma or GED
• Minimum 1 - 2 years of experience in medical office administration, billing or patient accounts (behavioral health preferred)
• Proficiency with EMR and billing systems

Preferred Skills:
• Experience in outpatient mental health or healthcare setting
• Familiarity with HIPAAA and patient privacy requirements
• Ability to work independently and take ownership of assigned processes
• Organized, timely, and efficient prioritization

Full-time employees are eligible for health insurance, 401(k) and short-term disability

Job Type: Full-Time

Benefits:
• 401(k)
• 401(k) matching
• Disability Insurance
• Health Insurance
• Paid time off

Company DescriptionRochester Center for Behavioral Medicine is an outpatient behavioral health clinic serving patients across the state of Michigan. Established nearly 30 years ago, RCBM is a highly collaborative, multi-disciplinary practice, with a longstanding reputation for clinical excellence. We are always looking for dedicated, collaborative mental health professionals to join our growing team.

Company Description
Rochester Center for Behavioral Medicine is an outpatient behavioral health clinic serving patients across the state of Michigan. Established nearly 30 years ago, RCBM is a highly collaborative, multi-disciplinary practice, with a longstanding reputation for clinical excellence. We are always looking for dedicated, collaborative mental health professionals to join our growing team.