Clinical Operations Manager

Benefits

Qualifications

• •RN (2 year degree program) required
• •Current Florida State RN/Compact RN license without limitations required
• •Minimum of 3 years prior Supervisory/Management experience, and demonstrated leadership qualities and activities required
• •Current CPR certification, or acquired within 1 month of employment
• •Excellent interpersonal skills, and the ability to form professional relationships with multi-cultural patients and their families, physicians, subordinate staff, and other members of the management team
• •Ability to resolve conflicts in a timely and professional manner required
• •Verbal and written abilities to communicate accurately and concisely required
• •Ability to work well independently and demonstrate good judgment, along with the ability to function as a member of a multi-disciplinary healthcare team
• •Well organized, the ability to plan, and supervise and motivate staff
• •Demonstrated expertise in continuous quality improvement, customer service, and team building
• •Knowledge of clinical procedures, program operations, computer software, and equipment; proficiency in Microsoft Office required including Work and Excel
• •Ability to travel to all IVF Florida locations, including overnight travel as needed
• •More important than any single credential, however, is the right person
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Responsibilities

• •Schedule: Monday through Friday, from 8:00 AM to 5:00 PM, and must have the ability to travel between all IVF Florida locations as business needs require
• •This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day
• •Help to plan and organize Clinical Services responsibilities to increase staff efficiency and best utilize the staff's skills and abilities
• •Develop and coordinate the following clinical staffing schedules to ensure appropriate staffing: weekends, holidays, and the after-hours RN On Call service; assist with the resolution of scheduling issues
• •Assist with timekeeping and payroll duties if supervisors are unavailable, or as needed
• •Coordinate and facilitate the effective delivery of patient services within Clinical Services by regularly monitoring patient flow and program operations
• •Make site visits to the offices on a quarterly basis, or more frequently as needed, to provide onsite clinical process evaluation and assistance to the Supervisors and staff
• •Assist department and supervisors with processing patient or program incidents and help to prepare necessary documentation as needed
• •Under the direction of the Executive Director, conduct individual supervision/counseling sessions, frequently in conjunction with the employee's direct supervisor, and assist with the completion of all necessary documentation
• •Write and administer performance appraisal evaluations for staff under the supervision of the Executive Director and in conjunction with the Business Operations Manager, as needed
• •Assist in addressing and resolving day-to-day issues that pertain to the Clinical Operations Department
• •Provide relief supervision on site for Supervisors on an as needed basis
• •Assist primary nurses with patient care and/or callbacks as needed
• •Handle patient issues/complaints in a timely, calm, and professional manner
• •Be able to monitor patients throughout the treatment plan, providing direction and education
• •Communicate physician orders and laboratory results with appropriate interpretation and explanation
• •Assist with the phone triage of patient calls when needed
• •Assist the physician and team to resolve patient problems and needs by utilizing multidisciplinary team strategies
• •Review patient records for completion of treatment inclusive of medical history, appropriate laboratory work, and informed consents
• •Assist patient services to prioritize patient appointments, and handle emergency visits when needed
• •Perform other duties as assigned
• •We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience-individuals who thrive in environments where excellence, empathy, and accountability matter
• •19 more items(s)