Clinical Operations Manager

ire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centersincluding IVF Florida we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal rewardand we're just getting started. Opportunity Overview We have an immediate opening for a Clinical Operations Manager to join our team at IVF Florida in Margate, Florida. Schedule: Monday through Friday, from 8:00 AM to 5:00 PM, and must have the ability to travel between all IVF Florida locations as business needs require This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbersand support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success. In this role, the Clinical Operations Manager will: Help to plan and organize Clinical Services responsibilities to increase staff efficiency and best utilize the staff's skills and abilities Develop and coordinate the following clinical staffing schedules to ensure appropriate staffing: weekends, holidays, and the after-hours RN On Call service; assist with the resolution of scheduling issues Assist with timekeeping and payroll duties if supervisors are unavailable, or as needed Coordinate and facilitate the effective delivery of patient services within Clinical Services by regularly monitoring patient flow and program operations Make site visits to the offices on a quarterly basis, or more frequently as needed, to provide onsite clinical process evaluation and assistance to the Supervisors and staff Assist department and supervisors with processing patient or program incidents and help to prepare necessary documentation as needed Under the direction of the Executive Director, conduct individual supervision/counseling sessions, frequently in conjunction with the employee's direct supervisor, and assist with the completion of all necessary documentation Write and administer performance appraisal evaluations for staff under the supervision of the Executive Director and in conjunction with the Business Operations Manager, as needed Assist in addressing and resolving day-to-day issues that pertain to the Clinical Operations Department Provide relief supervision on site for Supervisors on an as needed basis Assist primary nurses with patient care and/or callbacks as needed Handle patient issues/complaints in a timely, calm, and professional manner Be able to monitor patients throughout the treatment plan, providing direction and education Communicate physician orders and laboratory results with appropriate interpretation and explanation Assist with the phone triage of patient calls when needed Assist the physician and team to resolve patient problems and needs by utilizing multidisciplinary team strategies Review patient records for completion of treatment inclusive of medical history, appropriate laboratory work, and informed consents Assist patient services to prioritize patient appointments, and handle emergency visits when needed Perform other duties as assigned What You'll Bring We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experienceindividuals who thrive in environments where excellence, empathy, and accountability matter. Qualifications and Skills Include: BS in Nursing, Healthcare Administration, Education, or Business Management required; Masters degree in Nursing, Healthcare Administration, or Business Management preferred RN (2 year degree program) required Current Florida State RN/Compact RN license without limitations required Minimum of 3 years prior Supervisory/Management experience, and demonstrated leadership qualities and activities required Minimum of 5 years experience in women's health care with 3 years IVF experience preferred Current CPR certification, or acquired within 1 month of employment Excellent interpersonal skills, and the ability to form professional relationships with multi-cultural patients and their families, physicians, subordinate staff, and other members of the management team Ability to resolve conflicts in a timely and professional manner required Verbal and written abilities to communicate accurately and concisely required Ability to work well independently and demonstrate good judgment, along with the ability to function as a member of a multi-disciplinary healthcare team Well organized, the ability to plan, and supervise and motivate staff Demonstrated expertise in continuous quality improvement, customer service, and team building Knowledge of clinical procedures, program operations, computer software, and equipment; proficiency in Microsoft Office required including Work and Excel Ability to travel to all IVF Florida locations, including overnight travel as needed More important than any single credential, however, is the right person . Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvementfor themselves, their colleagues, and the patients we serve. What We Offer US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team membersprofessionally and personallyacross all employment types. Full-Time Employees (30+ hours/week) Medical, dental, and vision insurance 401(k) with company match Tuition assistance and professional development support Performance-based bonus opportunities Generous paid time off, paid holidays, and paid parental leave Life and disability benefits Fertility Discount Program Employee wellness and recognition programs Part-Time Employees 401(k) with company match Performance-based bonus opportunities Employee wellness and recognition programs Per Diem Employees 401(k) with company match Employee wellness and recognition programs Our Commitment to Inclusion and Opportunity US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth. This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertilityand help shape the future of fertility care. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.