Front Desk Coordinator

Benefits

Qualifications

• •This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you!
• •Learn key skills related to customer service, teamwork, or even sales
• •Must love dogs
• •Ability to spend up to 100% of work time standing
• •Ability to work flexible days and hours, including holidays and weekends
• •Ability to work cohesively with others in a fun, fast paced environment
• •Strong customer service skills, along with customer tolerant
• •Ability to make/take phone calls while still assisting lobby
• •Must be comfortable with up-selling
• •6 more items(s)

Responsibilities

• •Creating Pet Parent Charts
• •Greeting EVERYONE that walks in or out of Dogtopia!
• •Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards
• •Inventory management of cleaning, dog and 1st aid supplies
• •Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues
• •Customer Service & Presentation
• •Maintains a neat and organized Front Desk team and area at all times
• •Sets the example for the team on the 3 S’s (smile, story and satisfaction) and hold accountable to internal and external customer service standards
• •Answering Phones, emails and questions from Pet Parents
• •Strive for high customer review ratings!
• •As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers
• •8 more items(s)