Patient Access Representative

Benefits

Qualifications

• •Must be able to work as part of a team and also work independently
• •Requires excellent customer service and the ability to empathize with patients and their situations
• •Working knowledge of medical terminology and use of professional written communication when making notes
• •Post-secondary education helpful
• •One year of work experience, preferably in a medical office setting
• •Medical terminology helpful; customer service skills essential
• •May require BLS for certain locations and/or settings
• •An accepted offer will require a drug screen and pre-employment background screening as a condition of employment
• •5 more items(s)

Responsibilities

• •Shift: 8 Hours - Day Shifts
• •Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling
• •Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties
• •In all settings, the PAR performs additional duties, as assigned
• •In a registration role, the Patient Access Representative greets patients/residents, verifies patient/resident demographics to accurately register and/or schedule patients/residents, and takes care of related paperwork
• •Creates electronic files; provides, scans, and routes necessary forms and documents
• •Educates patients/residents and captures their signatures on necessary paperwork
• •Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures
• •Collects co-payments, pre-payments, and/or payments on account balances
• •May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database
• •In a scheduling role, the Patient Access Representative schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources
• •Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs
• •May coordinate provider schedule, resolve work queue issues and manage recall and waitlists
• •Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers
• •Based on setting, additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation and collaboration of patient/resident financial assistance; prior authorization; track patient/resident visits; health information management on patient/resident accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies
• •In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff
• •Displays professionalism and promotes an atmosphere of mutual respect and cooperation
• •Frequently takes direction from nursing team
• •Must always maintain confidentiality of sensitive information
• •16 more items(s)