IT Systems Manager

erapy for young children (ages 1-6). Our foundation is ABA, an evidence-based therapy focused on developing communication, social, and adaptive living skills.
• Our Model: Our centers utilize a unique Therapy Through Play model. We embrace the principles of Reggio Emilia by devising a Natural Environment Teaching (NET), child-led learning environment to deliver individualized, high-quality early intervention services in settings that replicate a natural preschool.
• Our Team: Join our collaborative team of BCBAs, RBTs, SLPs, and Administration. You'll benefit from cross-disciplinary collaboration and unique special visits, including music facilitators, pet interactions, and other partnerships.

Location: St. Louis, MO (On-site across clinic locations)

Compensation: Competitive salary based on experience

Summary

AB Spectrum is seeking a hands-on IT & Systems Manager to support our growing clinical and operational teams. This role is responsible for keeping our systems, devices, and workflows running smoothly across multiple clinic locations.

This is a high-impact, execution-focused position for someone who enjoys solving real-world problems, supporting end users, and ensuring technology works reliably in a fast-paced healthcare environment.

You’ll work closely with operations leadership and report into the business, while partnering with our engineering and data team for escalations and system improvements.

What You’ll Do

Device & Identity Management
• Provision and manage laptops, tablets, and mobile devices
• Manage user access across systems (Google Workspace, HRIS, EHR, etc.)
• Own onboarding and offboarding processes

End-User Support & Ticketing
• Serve as the primary point of contact for IT support across clinics
• Triage and resolve day-to-day issues (hardware, access, basic system issues)
• Own ticketing workflow and response times

Systems Administration
• Administer core business systems (HRIS, EHR, CRM, productivity tools)
• Ensure users are properly set up and systems are being used correctly
• Maintain system hygiene, permissions, and configurations

Clinic & Infrastructure Support
• Troubleshoot WiFi, network, and basic infrastructure issues
• Deploy and maintain networking equipment (routers, access points, printers)
• Support new clinic setups and expansions

Workflow Implementation & Training
• Partner with operations to implement new workflows and tools
• Provide simple, practical training to staff on system usage
• Identify gaps in usage and help improve adoption

Integration Support (Non-Engineering)
• Test integrations built by the engineering team
• Validate data flows between systems
• Flag issues and provide feedback

Required

What We’re Looking For
• 2–5+ years of hands-on IT experience (IT generalist, systems admin, or similar)
• Experience supporting multiple business systems (HRIS, EHR, CRM, etc.)
• Strong troubleshooting skills across hardware, software, and user issues
• Experience deploying and managing devices (laptops, tablets, mobile)
• Experience with networking basics (WiFi, routers, access points)
• Comfortable working on-site and supporting multiple locations
• Strong communication skills with non-technical users

Preferred
• Experience in healthcare or other regulated environments (HIPAA familiarity strongly preferred)
• Experience managing enterprise SaaS applications
• Experience with tools like Google Workspace, MDM/identity platforms, or similar systems
• Background in computer science, information systems, or related field

What Success Looks Like
• Staff can rely on systems working consistently day-to-day
• Onboarding/offboarding is smooth and error-free
• Tickets are resolved quickly and don’t pile up
• Clinics are set up with reliable devices and connectivity
• Systems are being used correctly with minimal workarounds

Why This Role Matters

This role is critical to ensuring that our clinical teams can focus on patient care without being slowed down by technology issues. You’ll be the person who makes sure everything just works.