Patient Services Liaison (Must be Bilingual in Spanish)
Behavioral Health Market Context
Apply Nowvia LinkedIn
Benefits
Front Desk ReceptionThe expected salary range for this role is $16.85 - $26.50 USD per hour for full time team membersBenefits & Perks (US Full Time Employees)Paid Time Off (PTO) and Company Paid Holidays100% Employer paid medical, dental, and vision insurance plan optionsHealth Savings Account and Flexible Spending AccountsBi-weekly HSA employer contributionCompany paid Short-Term Disability and Long-Term Disability401(k) Retirement Plan, with Company Match6 more items(s)
Qualifications
- •Ability to communicate and work effectively with a diverse team of professionals
- •Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments
- •Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors
- •Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals
- •Bring positive and supportive attitude to achieving these goals
- •Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel
- •Ability to balance tasks with competing priorities
- •Critical thinker and problem solver
- •Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done
- •Friendly, outgoing personality with the ability to maintain a positive attitude under pressure
- •High level of self-motivation, energy and possess a high degree of urgency
- •Ability to work independently in a fast-paced environment with minimal supervision
- •Ability to adapt to changes in responsibilities and workloads
- •Must have a patient service mentality
- •Must be Bilingual in Spanish
- •Certifications/Licenses, Education, And Experience
- •Minimum requirement: GED or high school diploma
- •2+ years of experience in patient services, clinical coordination, or a healthcare-related role
- •15 more items(s)
Responsibilities
- •This role serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient coordination of clinical trial visits
- •This person’s responsibility includes all patient service functionality including scheduling patients, handling the various software and applications, helping patients with applications, and diaries
- •The position involves close cooperation with researchers and study coordinators to ensure the highest quality of care
- •Greet patients and visitors, answer incoming calls
- •Address patient inquiries and concerns with professionalism, empathy, and discretion; escalate complex cases to appropriate clinical or operational leadership as needed
- •Administrative Support
- •Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff
- •Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity
- •Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study
- •Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance
- •Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations
- •Ensure accurate registration of appointments and timely updates in operational systems
- •Work closely with investigators and site staff to ensure seamless patient flow and visit execution
- •Build and maintain strong relationships with patients to support retention and a positive site experience
- •Assist with scheduling, filing, and general office management
- •Prepare documents, reports, and forms to support site operations and clinical trial compliance
- •Other Duties As Assigned
- •Helping to advance the Future of Medicine program by supporting innovative healthcare screenings and guiding patients through a seamless care experience
- •Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness
- •Travel: less than 10% travel requirements
- •Occasional planned travel may be required as part of the role due to Future of Medicine
- •Type of travel required: Regional (within 100 miles)
- •Physical demands associated with this position Include: The ability to use keyboards and other computer equipment
- •20 more items(s)