Front Office Associate

Benefits

Qualifications

• •Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

Responsibilities

• •As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned
• •This is a temporary/PRN position working varying shifts
• •Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
• •Answers phones and handles calls in an efficient and friendly manner
• •Fields calls appropriately for center associates
• •Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• •Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
• •Orders office supplies as needed
• •Maintains supply of patient information sheets
• •Pushes imaging via electronic interfaces
• •Completes confirmation calls and provides preparation instructions to patient
• •Faxes reports, billing information, and medical release forms as requested
• •Pre-certifies all exams with patient's insurance company
• •Obtains insurance authorization
• •Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• •Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
• •Enters and submits patient exam orders
• •Verifies orders match exam schedules
• •Schedules referrals and ensures proper authorizations are obtained
• •Schedules walk-in patients
• •Processes requests for image orders and CDs from referring physicians and patients
• •Maintains an up-to-date and accurate database on all current and potential referring physicians
• •(5%) Performs other duties as assigned
• •20 more items(s)