Guest Services Specialist

Benefits

Qualifications

• •This position requires exemplary hospitality skills, knowledge of the facility and local area, work in a challenging environment and an ability to anticipate and exceed the needs of people during one of their most challenging times in life
• •Education - High School Diploma or GED equivalent
• •Experience - 2 years of customer service experience, 1 years front desk, concierge, or other hospitality experience
• •Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
• •Requires the ability to work assigned schedules and hours as determined by the department
• •2 more items(s)

Responsibilities

• •Scheduled Weekly Hours
• •The Guest Services Specialist offers outstanding customer service to our patients, family members, visitors, guests, and other Monument Health caregivers via face-to-face interaction, email and phone
• •You will provide prompt, courteous and customer-oriented service to patients and visitors and will exemplify a service culture by providing caring experiences, positive first and last impressions, and serve as a liaison to Monument Health resources and caregivers
• •You will make recommendations and offer suggestions, as well as fulfill patient requests to satisfy their non-clinical needs
• •Work shifts may rotate and times vary beginning at 5:00 am and ending at 10:00 pm, including weekends and holidays
• •Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services
• •Greet and assist patients and visitors within and around the hospital (Wayfinding)
• •Assist visitors in connection with patient support and visitation
• •Guide and assist visitors through self-check-in at the kiosks for Visitor Management System
• •Monitor and manage waiting areas as assigned, promoting comfortable and calm healing space
• •Visit admitted patients on a periodic schedule to ensure non-clinical needs are met and promote program knowledge
• •Promote meaningful relationships through engaging and informed conversation with patients and visitors via face-to-face interaction, phone and email
• •Track accomplishments and challenges, constantly evaluating service levels and reporting them to direct supervisor
• •Patient/Visitor Transport to/from rooms via wheelchair
• •Provide driving directions and printed maps for area hotel accommodations and attractions
• •Enter all patient and visitor requests into a central database
• •Project an approachable and professional image at all times
• •Maintain a general understanding of events occurring at the hospital
• •Respond to patient and visitor requests in a professional, courteous and timely manner, without exception
• •All other duties as assigned
• •17 more items(s)