Restaurant Manager
Park Ridge, ILFull-time
Behavioral Health Market Context
Apply Nowvia Monster
Qualifications
- •Fluent in English
- •Math and financial management
- •Restaurant, retail, or supervisory experience
- •At least 18 years of age (where applicable)
- •High School diploma, or equivalent
- •Understands and exceeds guest expectations, needs and requirements
- •Sets and maintains high standards for self and others, acts as a role model
- •Consistently meets or exceeds goals
- •Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
- •Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
- •Understands guest and competition; translates and applies own expertise to address business opportunities
- •Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
- •9 more items(s)
Responsibilities
- •A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales
- •They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws
- •Hire, train and develop their employees
- •Communicate job expectations to their employees
- •Plan, monitor, appraise and review their employees’ job performance
- •Provide coaching and feedback; disciplines when appropriate
- •Create and maintain a guest first culture in the restaurant
- •Ensure all shifts are appropriately staffed to achieve guest service goals
- •Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
- •Ensure Brand standards and systems are executed
- •Prepare and complete action plans; implement production, productivity, quality and guest service standards
- •Complete audits and implement plans to drive system improvements
- •Control costs to help maximize profitability
- •Execute all in-restaurant marketing promotions in a timely manner
- •Execute new product roll-outs including team training, marketing and sampling
- •Set sales goals and track results
- •Develops and maintains guest
- •Displays a sense of urgency with guests
- •Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- •Resolves guest concerns by following Brand recommended guest recovery process
- •Contributes to the overall team performance; understands how his/her role relates to others
- •Sets, prioritizes and maintains focus on important goals
- •Reads and interprets reports to establish goals and deliver results
- •Identifies and resolves issues and problems
- •Uses information at hand to make decisions and solve problems; includes others when necessary
- •Identifies root cause of a problem and implements a solution to prevent from occurring
- •Empowers others to make decisions and resolve issues
- •Develops and maintains relationships with team
- •Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
- •Encourages collaboration
- •Leads others; negotiates and takes effective action
- •Building Effective Teams
- •Identifies and communicates team goals
- •Monitors progress, measures results and holds others accountable
- •Creates strong morale and engagement within the team
- •Accepts responsibilities for personal and team commitments
- •Recognizes and rewards employee’s strengths, accomplishments and development
- •Seeks to understand conflict through active listening
- •Recognizes conflicts as an opportunity to learn and improve
- •Resolves situations using facts involved, ensuring consistency with policies and procedures
- •Escalates issues as appropriate
- •Developing Direct Reports and Others
- •Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
- •Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
- •Provides challenging assignments for the purpose of developing others
- •Uses coaching and feedback opportunities to improve performance
- •Identifies training needs and supports resources for development opportunities
- •Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
- •Understands, analyzes and communicates the key performance/profit levers and manages to these measures
- •46 more items(s)