Restaurant Manager

Dunkin'

Park Ridge, ILFull-time

Behavioral Health Market Context

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Qualifications

  • •Fluent in English
  • •Math and financial management
  • •Restaurant, retail, or supervisory experience
  • •At least 18 years of age (where applicable)
  • •High School diploma, or equivalent
  • •Understands and exceeds guest expectations, needs and requirements
  • •Sets and maintains high standards for self and others, acts as a role model
  • •Consistently meets or exceeds goals
  • •Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
  • •Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
  • •Understands guest and competition; translates and applies own expertise to address business opportunities
  • •Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
  • •9 more items(s)

Responsibilities

  • •A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales
  • •They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws
  • •Hire, train and develop their employees
  • •Communicate job expectations to their employees
  • •Plan, monitor, appraise and review their employees’ job performance
  • •Provide coaching and feedback; disciplines when appropriate
  • •Create and maintain a guest first culture in the restaurant
  • •Ensure all shifts are appropriately staffed to achieve guest service goals
  • •Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
  • •Ensure Brand standards and systems are executed
  • •Prepare and complete action plans; implement production, productivity, quality and guest service standards
  • •Complete audits and implement plans to drive system improvements
  • •Control costs to help maximize profitability
  • •Execute all in-restaurant marketing promotions in a timely manner
  • •Execute new product roll-outs including team training, marketing and sampling
  • •Set sales goals and track results
  • •Develops and maintains guest
  • •Displays a sense of urgency with guests
  • •Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • •Resolves guest concerns by following Brand recommended guest recovery process
  • •Contributes to the overall team performance; understands how his/her role relates to others
  • •Sets, prioritizes and maintains focus on important goals
  • •Reads and interprets reports to establish goals and deliver results
  • •Identifies and resolves issues and problems
  • •Uses information at hand to make decisions and solve problems; includes others when necessary
  • •Identifies root cause of a problem and implements a solution to prevent from occurring
  • •Empowers others to make decisions and resolve issues
  • •Develops and maintains relationships with team
  • •Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
  • •Encourages collaboration
  • •Leads others; negotiates and takes effective action
  • •Building Effective Teams
  • •Identifies and communicates team goals
  • •Monitors progress, measures results and holds others accountable
  • •Creates strong morale and engagement within the team
  • •Accepts responsibilities for personal and team commitments
  • •Recognizes and rewards employee’s strengths, accomplishments and development
  • •Seeks to understand conflict through active listening
  • •Recognizes conflicts as an opportunity to learn and improve
  • •Resolves situations using facts involved, ensuring consistency with policies and procedures
  • •Escalates issues as appropriate
  • •Developing Direct Reports and Others
  • •Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
  • •Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
  • •Provides challenging assignments for the purpose of developing others
  • •Uses coaching and feedback opportunities to improve performance
  • •Identifies training needs and supports resources for development opportunities
  • •Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
  • •Understands, analyzes and communicates the key performance/profit levers and manages to these measures
  • •46 more items(s)
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