Customer Service Rep (05012) - Ocoee, Fl

Domino's

Ocoee, FLFull-time

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Qualifications

  • •Excellent verbal and written communication skills
  • •Strong problem-solving abilities and attention to detail
  • •Proficiency in customer service software and basic computer skills
  • •Ability to multi-task and prioritize in a fast-paced environment
  • •Patient and empathetic approach to customer interactions
  • •Ability to work flexible hours, including weekends and holidays as needed
  • •Strong team player with a positive attitude
  • •Ability to differentiate between hot and cold surfaces
  • •Temperaments
  • •The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
  • •Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
  • •Pushing
  • •A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
  • •Trays may also be pulled
  • •Forward bending at the waist is necessary at the pizza assembly station
  • •Toe room is present, but workers are unable to flex their knees while standing at this station
  • •Reaching is performed continuously; up, down and forward
  • •14 more items(s)

Responsibilities

  • •As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism
  • •Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
  • •Handle customer complaints and concerns with patience and understanding
  • •Process orders, refunds, and exchanges accurately
  • •Maintain up-to-date knowledge of products, services, and company policies
  • •Collaborate with other departments to resolve complex customer issues
  • •Document customer interactions and update account information in our customer service software
  • •Identify and escalate priority issues when necessary
  • •Provide personalized solutions to enhance customer satisfaction and loyalty
  • •Participate in ongoing training to improve customer service skills and product knowledge
  • •Most tasks are performed from a standing position
  • •Walking
  • •For short distances for short durations
  • •Lifting
  • •Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
  • •Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
  • •Cases are usually lifted from floor and stacked onto shelves up to 72high
  • •Carrying
  • •Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
  • •Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
  • •To move trays which are placed on dollies
  • •Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
  • •Performed occasionally to stock shelves and to clean low areas
  • •Eye-hand coordination is essential; use of hands is continuous during the day
  • •Frequently activities require use of one or both hands
  • •Shaping pizza dough requires frequent and forceful use of forearms and wrists
  • •23 more items(s)
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