Clinic Patient Representative Senior - Hill Country Primary Family Med
New Braunfels, TXFull-time
Behavioral Health Market Context
Apply Nowvia Christus Health Careers
Benefits
Health Insurance
Job Description
enters into computer database. Assures that information in patient account is accurate.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
The following duties may also be performed:
• Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.
Requirements:
• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.
• Some College Preferred
• Three or more years of experience in a health care organization.
• ICD9 and CPT coding (advanced skills) Preferred
• Experience with charge posting or collections Preferred
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
The following duties may also be performed:
• Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.
Requirements:
• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.
• Some College Preferred
• Three or more years of experience in a health care organization.
• ICD9 and CPT coding (advanced skills) Preferred
• Experience with charge posting or collections Preferred
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
Qualifications
- •High school diploma or equivalent
- •Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
- •Excellent interpersonal and communication skills and good math knowledge essential
- •Three or more years of experience in a health care organization
Benefits
Responsibilities
- •Greets, instructs, directs and schedules patients and visitors
- •Serves as a liaison between patient and medical support staff
- •May assist with various duties within the clinic
- •Verifies insurance benefits and assists with referrals
- •Collects payments and prepares cash for deposits
- •Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
- •Assures that information in patient account is accurate
- •Assists with answering phones, taking messages and assisting with patient and staff inquiries
- •Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
- •Schedules appointments for patients in accordance with physician guidelines
- •Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested
- •Checks in patients, verifies and updates necessary information in the medical record
- •Assists patients with completing all necessary forms
- •Scheduled appoints according to clinician template and follows office scheduling policies
- •Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims
- •Screens visitors and responds to routine requests for information
- •Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
- •Maintains strict confidentiality
- •Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission
- •Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control
- •Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives
- •Supports and adheres to CHRISTUS Service Guarantee
- •Performs other related work as assigned by leadership
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