Retail Support Associate

Benefits

Qualifications

• •Required Skills and Experience of Retail Support Associate:
• •Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
• •Michaels requires all team members in this role to be at least sixteen (16) years or older
• •Ability to withstand standing for extended periods
• •Skill in navigating through the store proficiently
• •2 more items(s)

Responsibilities

• •Deliver friendly customer service, help customers shop our store, and find what they're looking for
• •Ensure all customers receive a fast and friendly checkout experience
• •Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
• •Assist customers in their product selection process, guiding them to locate items, and providing solutions to their inquiries
• •Ensure an efficient and hospitable checkout process; implement proper cash handling protocols
• •Guide customers through the enrollment of the Rewards program and Private Label Credit Cards while elaborating on the perks to enhance their understanding
• •Encourage clients to take part in Voice of Customer (VOC) surveys as a means of fostering a collaborative relationship with companies and influencing positive change
• •Assist in refining Omni channel processes, particularly in the context of Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) executions
• •Participate in the tasks related to unloading trucks, stocking shelves, and following planograms (POGs)
• •Manage the complete range of merchandise recovery and maintenance, which includes merchandise return protocols and store recovery to ensure a well-merchandised and fully stocked retail location
• •Execute tasks related to Store In Stock Optimization (SISO) and carry out associated AD duties
• •Support for shrinkage and safety projects
• •Enforce Company policies and standards by following Standard Operating Procedures (SOPs) and Company programs to ensure compliance with laws and requirements
• •Engage in interactions with others in an accepting and respectful fashion; stay positive and polite, even when facing difficulties; advocate for dedication to the company's vision and values; reflect a positive image and lead by example for other Team Members
• •Well-trained in Custom Framing for both selling and production purposes
• •Extra responsibilities as mandated
• •Normal motions including bending, lifting, carrying, reaching, and stretching
• •Handling heavy crates and accessing lofty shelving using ladders or similar equipment
• •Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
• •16 more items(s)