Retail Support Associate
Behavioral Health Market Context
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Benefits
The welfare of our employees is a key focus at Michaels, exemplified by the extensive benefits available to both full-time and part-time team membersThese benefits encompass health insurance coverage (including medical, dental, and vision), paid time off, support for educational pursuits, generous employee discounts, and various other perks
Qualifications
- •Required Skills and Experience of Retail Support Associate:
- •Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job
- •Michaels requires all team members in this role to be at least sixteen (16) years or older
- •Ability to withstand standing for extended periods
- •Skill in navigating through the store proficiently
- •2 more items(s)
Responsibilities
- •Deliver friendly customer service, help customers shop our store, and find what they're looking for
- •Ensure all customers receive a fast and friendly checkout experience
- •Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
- •Assist customers in their product selection process, guiding them to locate items, and providing solutions to their inquiries
- •Ensure an efficient and hospitable checkout process; implement proper cash handling protocols
- •Guide customers through the enrollment of the Rewards program and Private Label Credit Cards while elaborating on the perks to enhance their understanding
- •Encourage clients to take part in Voice of Customer (VOC) surveys as a means of fostering a collaborative relationship with companies and influencing positive change
- •Assist in refining Omni channel processes, particularly in the context of Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) executions
- •Participate in the tasks related to unloading trucks, stocking shelves, and following planograms (POGs)
- •Manage the complete range of merchandise recovery and maintenance, which includes merchandise return protocols and store recovery to ensure a well-merchandised and fully stocked retail location
- •Execute tasks related to Store In Stock Optimization (SISO) and carry out associated AD duties
- •Support for shrinkage and safety projects
- •Enforce Company policies and standards by following Standard Operating Procedures (SOPs) and Company programs to ensure compliance with laws and requirements
- •Engage in interactions with others in an accepting and respectful fashion; stay positive and polite, even when facing difficulties; advocate for dedication to the company's vision and values; reflect a positive image and lead by example for other Team Members
- •Well-trained in Custom Framing for both selling and production purposes
- •Extra responsibilities as mandated
- •Normal motions including bending, lifting, carrying, reaching, and stretching
- •Handling heavy crates and accessing lofty shelving using ladders or similar equipment
- •Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
- •16 more items(s)