Customer Service Representative (CSR) – Call Intake & Scheduling

Benefits

Qualifications

• •Prior customer service experience using ServiceTitan
• •Strong verbal and written communication skills
• •Comfortable working in a fast-paced environment with frequent phone calls
• •Highly organized, detail-oriented, and dependable
• •Ability to stay calm, courteous, and solution-focused with customers
• •Team player who takes ownership and follows through
• •High school diploma or equivalent required
• •4 more items(s)

Responsibilities

• •Answer incoming phone calls from residential and commercial customers in a professional, friendly manner
• •Serve as the first point of contact and create a positive experience on every call
• •Create and book service requests
• •Schedule calls onto the calendars of department managers, salespeople, and technicians
• •Capture accurate customer information, job details, and notes
• •Triage calls and route them to the appropriate department (commercial, residential, service, sales)
• •Monitor open jobs, follow up on pending items, and help ensure timely responses
• •Communicate with customers via phone and email regarding appointment times, confirmations, and updates
• •Work closely with dispatchers, technicians, and managers to keep the schedule full, organized, and efficient
• •Take ownership of customer requests from first contact through successful handoff
• •7 more items(s)