Front Office Receptionist - Shadyside, Pittsburgh, PA

Benefits

Qualifications

• •Answers the telephone in a timely and polite manner
• •Applicants must be currently authorized to work in the United States in a full-time basis

Responsibilities

• •The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems
• •This individual will utilize facility medical necessity tool to verify appropriate patient insurance coverage
• •This work will need to be performed according to established policies and procedures
• •The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals
• •Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
• •Notes patient arrival in Practice Management System (EMR)
• •Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system
• •Prepares necessary patient paperwork prior to patient’s appointment
• •Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary
• •Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions
• •Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment
• •Reviews Practice Management System (EMR) for information that needs to be updated
• •Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR)
• •Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type
• •Verifies if prior authorization from insurance is required; notifies Billing Department, if required
• •Responsible for keeping the reception area clean and organized
• •Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out
• •Protects patients’ rights by maintaining confidentiality of personal and financial information
• •Maintains operations by following policies and procedures, and reports changes as needed
• •Contributes to team effort by accomplishing related results, as needed
• •Routinely demonstrates superior customer service skills
• •Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner
• •May participate in supporting the clinic’s social media presence, including gathering content, sharing clinic-approved updates, and assisting with community engagement efforts as directed
• •20 more items(s)