Clinical Trial Assistant

Planet Pharma

Schaumburg, ILFull-timePosted Apr 11, 2026

60K–80K a year

Behavioral Health Market Context

Apply Nowvia JobLeads

Job Description

e phones
• Install required apps and ensure proper system settings
• Verify device connectivity, syncing, and overall functionality
• Troubleshoot basic mobile and wearable tech issues
• Guide participants clearly on device usage
• Document setup completion and any issues encountered
• Ensure compliance with data privacy and study protocols

Qualifications
• 0–2 years of relevant experience or equivalent combination of education/training
• Experience in clinical research, healthcare tech, or similar environments preferred
• Familiarity with mobile device management (MDM) systems is a plus
• Customer-facing or technical support experience

Core Skills
• Strong communication and customer service skills
• Ability to troubleshoot mobile devices and wearables
• Detail-oriented with strong multitasking ability
• Analytical and problem-solving mindset

Compensation
• $29.70 – $33.00/hr (based on experience)

Qualifications

  • 0–2 years of relevant experience or equivalent combination of education/training
  • Customer-facing or technical support experience
  • Strong communication and customer service skills
  • Ability to troubleshoot mobile devices and wearables
  • Detail-oriented with strong multitasking ability
  • Analytical and problem-solving mindset

Benefits

  • PR Range: $29.70 - $33.00/hr
  • $29.70 – $33.00/hr (based on experience)

Responsibilities

  • Provide hands-on technical support to study participants during on-site visits, ensuring successful setup, connectivity, and use of mobile devices and wearable technology
  • Support participants with mobile phone setup and platform migration
  • Configure and pair Apple Watch devices with mobile phones
  • Install required apps and ensure proper system settings
  • Verify device connectivity, syncing, and overall functionality
  • Troubleshoot basic mobile and wearable tech issues
  • Guide participants clearly on device usage
  • Document setup completion and any issues encountered
  • Ensure compliance with data privacy and study protocols


More Jobs