Shift Leader
Behavioral Health Market Context
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Qualifications
- •Understands and exceeds guest expectations, needs and requirements
- •Sets and maintains high standards for self and others, acts as a role model
- •Consistently meets or exceeds goals
- •Contributes to the overall team performance; understands how his/her role relates to others
- •Fluent in English
- •Restaurant, retail, or supervisory experience
- •Math and writing skills
- •Basic computer skills
- •At least 18 years of age (where applicable)
- •6 more items(s)
Responsibilities
- •Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience
- •They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback
- •Displays a sense of urgency with guests
- •Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- •Resolves guest concerns by following Brand recommended guest recovery process
- •Problem Solving and Decision Making:
- •Identifies and resolves issues and problems
- •Uses information at hand to make decisions and solve problems; includes others when necessary
- •Develops and maintains relationships with team members
- •Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
- •Support a respectful team environment
- •Communicate shift priorities, goals and results with team members
- •Support the training of crew members as requested
- •Provide coaching and feedback to crew members
- •Create and maintain a guest first culture in the restaurant
- •Resolve guest issues
- •Ensure Brand standards, recipes, and systems are executed
- •Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
- •Drive sales goals and results
- •Execute restaurant standards and marketing initiatives
- •Manage cash over/short during shift
- •Ensure all products are prepared according to Brand standards
- •19 more items(s)