Customer Service Associate - Temporary

Benefits

Qualifications

• •Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• •Requires willingness to work flexible schedule, including evenings and weekend hours

Responsibilities

• •Models and delivers a distinctive and delightful customer experience
• •Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
• •Engages customers and patients by greeting them and offering assistance with products and services
• •Resolves customer issues and answers questions to ensure a positive customer experience
• •Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
• •Provides customers with courteous, friendly, fast, and efficient service
• •Recommends items for sale to customer and recommends trade-up and/or companion items
• •Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
• •Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• •Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• •Implements Company asset protection procedures to identify and minimize profit loss
• •Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• •Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• •Completes resets and revisions as directed
• •Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• •For consumable items, assists in stock rotation, using the first in, first out method and restock outs
• •Has working knowledge of store systems and store equipment
• •Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• •Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
• •Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• •Complies with all company policies and procedures; maintains respectful relationships with coworkers
• •Completes special assignments and other tasks as assigned
• •Attends training and completes PPLs requested by Manager or assigned by corporate
• •20 more items(s)