Front Office Associate

Benefits

Qualifications

• •Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
• •Fax/scan reports, billing information, and medical release forms as requested
• •Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments

Responsibilities

• •As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner
• •This is a Full-Time position working days and evenings
• •Answer phones and handles calls in an efficient and friendly manner
• •Field phone calls appropriately for Center Team Members
• •Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
• •Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
• •Order office supplies as needed
• •Maintain supply of patient information sheets
• •Push patient imaging via electronic interfaces
• •Complete patient appointment confirmation calls and provide preparation instructions to patients
• •Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• •Enter and submit patient exam orders
• •Verify patient exam orders match exam schedules
• •Schedule referrals and ensures proper authorizations are obtained
• •Schedule walk-in patients
• •Process requests for image orders and CDs from both the referring physicians and patients
• •Maintain an up-to-date and accurate database of all current and potential referring physicians
• •Verify patient's insurance coverage
• •Pre-certify all patient exams with the patient's insurance company
• •Obtain insurance authorizations
• •Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• •(5%) Completes other tasks and projects as assigned
• •19 more items(s)