Patient Experience & Recruitment Partner

ity data from as many patients as possible, while providing exemplary patient care at every step.

Job Summary

The PER Partner is responsible for contributing to the development of and executing on study‑specific Recruitment Plans to engage, recruit, and retain participants on assigned clinical studies. The PER Partner engages with the community, establishes and nurtures relationships with clinicians (internal and external), creates and manages participant referral patterns, expands site therapeutic and specialty capabilities, reviews patient health records, and ensures patient engagement for clinical trials. The PER Partner supports efficient screening and scheduling via central teams and technologies, and may, on occasion, screen and schedule study participants. The PER Partner communicates directly with project team stakeholders and leaders, internally and with Sponsors, CROs and vendors, to ensure project targets are met with the highest quality standards consistent with all company policies and procedures, HIPAA, and ethical standards. The PER Partner plays a critical role to inclusively market and promote Velocity and clinical research to the diverse healthcare community.

Duties / Responsibilities
Community Outreach Develop and implement strategies to engage with the local community to raise awareness about clinical trials and Velocity Clinical Research. Collaborate with Patient Experience team to plan and facilitate community outreach events. Collaborate with community organizations, healthcare providers, and advocacy groups to promote clinical trial participation across a diverse population. Actively seek ways to be inclusive of diverse groups and increase the diversification of Velocity’s trial participant database. Organize and participate in community events, workshops, and educational sessions to educate potential participants about the benefits and risks of clinical trials. Clinician Referrals Build and maintain relationships with healthcare providers, including physicians, specialists, and clinics. Communicate with clinicians to inform them about ongoing clinical trials and eligibility criteria. Collaborate with healthcare professionals to receive patient referrals for potential participation in clinical trials. Health Records Screening Review health records to identify potential candidates for specific clinical trials. Assess the eligibility of patients based on predetermined criteria and protocol requirements. Maintain confidentiality and handle sensitive patient information with utmost care and professionalism. Participant Engagement Facilitate enrollment into new study protocols and participant retention to completion of a trial and coordinate necessary follow‑up visits or procedures. Elicit feedback from patients and share lessons learned. Patient Screening and Scheduling Facilitate participant screening by the most efficient and cost‑effective means, most often through centralized services and technologies. Conduct initial phone screenings of potential participants to determine their eligibility for clinical trials. Coordinate and schedule appointments for eligible patients, ensuring proper documentation and follow‑up. Operational Execution Enact on centrally planned strategies/campaigns directed by the Recruitment Strategy Manager (RSM) or other Velocity operational leadership. Act as an ambassador for Velocity-developed technologies and/or partnered services, seek ways to increase efficiency and participant engagement through technology and process improvement. Track all activity across initiatives, influence decision‑making on best practices and most impactful engagement and recruitment approaches. Collaborate cross‑functionally to share best practices and lessons learned for continuous improvement and adoption across sites and projects. Ensure that new participant information is captured accurately and timely, facilitate updates to participant data as new information is received.

Required Skills / Abilities
Excellent communication and interpersonal skills to engage with diverse populations and healthcare professionals at all levels. Strong organizational and time‑management abilities to handle multiple tasks and prioritize effectively. Attention to detail and ability to maintain accurate, confidential records and documentation. Proficiency in using relevant software applications and electronic medical record systems. Willingness to learn and develop problem‑solving skills to address quality issues and propose solutions. Experience with or comfort in directing work in a matrix environment. Bilingual highly preferred.

Education and Experience
Bachelor's degree in a healthcare‑related field or equivalent experience. 2+ years previous experience in clinical research, recruitment, or healthcare administration; or advanced healthcare degree or certification. Familiarity with medical terminology and understanding of basic medical conditions.

Physical Demands
Must be able to lift up to 25 pounds. Must have ability to work for extended periods while viewing a computer screen.

NOTE The above Job Description is intended to communicate the general function of the position mentioned and by no means should be considered an exhaustive or complete outline of the specific tasks and functions that will be required. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

Seniority level : Entry level

Employment type : Temporary

Job function : Human Resources

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