Amazon Delivery Station Customer Service|Anchorage,AK|Amazon Logistics

Benefits

Qualifications

• •If a driver is blocked by a road closure or an aggressive dog, you must digitally reroute them or authorize a safe return-to-station protocol
• •Must be strictly 18 years of age or older and possess a High School diploma or equivalent educational credential
• •Must be fully available and committed to working a 100% on-site, physical industrial schedule, including early mornings (e.g., 4:00 AM starts), late overnights, weekends, and holidays
• •(No remote work)
• •Exceptional physical stamina is an absolute requirement; you must be capable of standing and walking on concrete floors for up to 10 hours a day, and occasionally lifting packages weighing up to 49 pounds
• •Outstanding interpersonal and conflict-resolution skills required to aggressively de-escalate highly stressed drivers and angry walk-in customers in person
• •Advanced technological literacy required to operate complex logistics software, proprietary routing maps, and handheld RF scanners
• •4 more items(s)

Responsibilities

• •Core objectives involve your professional skills in Logistics And Supply Chain
• •Benefit from working in Anchorage, a key hub for the Logistics And Supply Chain industry
• •We are actively seeking highly resilient, fiercely organized individuals with a strong Bias for Action to serve as the critical bridge between the warehouse floor, the delivery drivers, and the end customer
• •When you step into a role as an Amazon Delivery Station Customer Service Liaison, you are taking on a heavily operational, 100% in-person role located directly on the industrial warehouse floor
• •As an Amazon Delivery Station Customer Service Liaison, you are the definitive problem solver of the last mile
• •Stationed at a physical help desk directly inside the bustling Delivery Station, your primary objective is to manage driver escalations, resolve immediate routing failures, and assist local walk-in customers attempting to intercept lost packages
• •You are the critical link between the Delivery Service Partner (DSP) drivers out on the road and the internal Amazon logistics network
• •You will be utilizing proprietary routing software, handheld scanners, and direct radio communication to unblock delivery barriers in real-time
• •This role demands exceptional conflict-resolution skills, the physical agility to walk miles across the warehouse floor daily, and a relentless commitment to Amazon's "Deliver Results" leadership principle
• •Suddenly, a DSP driver runs up to your desk—their routing app is crashing, and they have three packages that are not scanning into their itinerary
• •You immediately log into your terminal, override the software glitch, manually assign the packages to their route, and get the driver back on the road to meet their departure deadline
• •Later in the afternoon, a highly frustrated customer walks into the physical station lobby; their wedding dress was supposed to arrive today, but the app says "Delivery Attempted." You calm the customer, radio the yard marshal, physically walk the massive staging floor to hunt down the specific tote containing the package, retrieve it, and hand it directly to the customer
• •You spend your 10-hour shift executing this high-stress, deeply rewarding physical rhythm of logistical firefighting
• •100% On-Site Logistical Support: Provide elite, face-to-face support directly from the warehouse dispatch desk
• •You will actively assist DSP drivers and Amazon Flex contractors with immediate, on-the-road routing issues, app failures, and missing package investigations
• •Walk-In Customer Escalations: Act as the physical face of Amazon for local customers who arrive at the Delivery Station seeking immediate resolution for lost, delayed, or misdelivered high-value packages
• •You must utilize expert de-escalation techniques and physical warehouse searches to resolve their issues on the spot
• •Real-Time Route Remediation: Utilize highly advanced, proprietary Amazon mapping and logistics software to track drivers in real-time
• •Physical Warehouse Navigation: Execute the physical demands of an industrial environment
• •You will constantly leave your desk to walk the massive, concrete warehouse floor, dodging pallet jacks and forklifts to hunt down "Amnesty" (lost) packages that have fallen off the conveyor belts
• •Cross-Functional Collaboration: Work intimately and seamlessly with Area Managers, Shift Assistants, and DSP Owners in a high-decibel, high-pressure physical environment to ensure the station achieves a 100% dispatch success rate every single day
• •You are dealing with stressed-out delivery drivers, angry walk-in customers, and missing packages
• •19 more items(s)