Teller Associate
Behavioral Health Market Context
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Qualifications
- •Education: High school diploma or equivalent required
- •Knowledge: Basic understanding of banking operations and procedures
- •Completion of required internal training programs (e.g., Mentor Program, GS3, Precision)
- •Familiarity with teller systems, ATM balancing, and wire processing
- •Understanding of compliance requirements, risk management, and dual control procedures
- •Strong communication and customer service skills
- •Solid math skills and attention to detail
- •Professional appearance and positive attitude
- •Ability to operate standard office and banking equipment
- •Frequent verbal communication and active listening
- •Manual dexterity for repetitive hand and finger movements
- •Ability to review documents and operate office equipment
- •Sedentary work with occasional lifting up to 10 lbs
- •Strong problem-solving skills and attention to detail
- •Basic mathematical and analytical abilities
- •Effective reading, writing, and communication skills
- •13 more items(s)
Responsibilities
- •Perform a wide range of financial transactions including deposits, withdrawals, loan payments, and negotiable instruments while delivering outstanding customer service and promoting bank products and services
- •Process customer transactions such as deposits, withdrawals, loan payments, and account transfers
- •Cash checks and verify the authenticity of negotiable instruments
- •Issue official checks, money orders, and traveler’s checks
- •Handle credit card cash advance transactions
- •Balance cash drawer daily and investigate and resolve discrepancies
- •Ensure high levels of accuracy with minimal transaction errors
- •Adhere strictly to teller procedures, policies, and compliance standards
- •Identify opportunities to cross-sell and promote bank products and services
- •Respond to customer inquiries and resolve concerns efficiently and professionally
- •Maintain strict confidentiality of customer and account information
- •Provide courteous, friendly, and professional service at all times
- •Support branch staff and contribute to smooth daily operations
- •Participate in training programs, meetings, and ongoing development activities
- •Communicate effectively with management regarding issues, updates, and improvements
- •Prepare and submit reports accurately and within required timelines
- •Perform night deposit processing and other clerical duties as assigned
- •Maintain a clean, organized, and secure work environment
- •Accurate and efficient processing of all transactions
- •Maintain a balanced cash drawer with minimal discrepancies
- •Build strong customer relationships through excellent service
- •Complete reports accurately and on time
- •Contribute to branch sales goals and customer relationship growth
- •Monday – Friday: 7:15 AM – 6:15 PM
- •Saturday: 8:45 AM – 12:15 PM
- •22 more items(s)