Scheduling Specialist

Benefits

Qualifications

• •Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• •High school diploma or equivalent
• •Microsoft Office Suite experience
• •Proficient with using computer systems and typing
• •Able to handle multi-level phone system with a high volume of calls at one time
• •2 more items(s)

Responsibilities

• •As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments
• •This is a full-time position working the day shift
• •(85%) Scheduling
• •Answers phones and handles calls in a professional and timely manner
• •Maintains positive interactions at all times with patients, referring offices and staff
• •Schedules patient examinations according to existing company policy
• •Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• •Ensures all patient data is entered into information systems completely and accurately
• •Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• •Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
• •Maintains an up-to-date and accurate database on all current and potential referring physicians
• •Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• •Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
• •Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
• •Verifies insurance for same day add-ons
• •(5%) Completes other tasks as assigned
• •13 more items(s)