Clinical Operations Associate - Care Delivery

Benefits

Qualifications

• •Technical Native: You can navigate multiple software tools (Slack, EMRs, Google Suite) simultaneously without breaking a sweat
• •Exceptional Communication: You are comfortable on the phone and in writing—able to explain complex insurance or tech issues with empathy and clarity
• •Detail Obsessed: You notice the missing signature or the transposed phone number that others might miss
• •The "Startup Spirit": You are comfortable with ambiguity and excited by the chance to help define a role as we grow
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Responsibilities

• •The Role: We are looking for a Clinical Operations Associate to be the primary point of contact and logistical driver for our members
• •In this role, you own the "Everything Surrounding Care" space—ensuring that from the moment a referral arrives, the patient has everything they need to successfully meet with their clinician
• •The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey
• •Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path
• •The Calendar Lead: Own the scheduling and rescheduling loop
• •You are responsible for ensuring patients and providers show up for their E/M visits and resolving "no-show" hurdles
• •Tech Troubleshooting: Act as a "Member Concierge," helping patients and providers navigate our platform, sign consents, and fix audio/video issues before their appointments
• •Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement
• •Startup Agility: Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales
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