IT Systems Manager

Job Description

Qualifications

• •2–5+ years of hands-on IT experience (IT generalist, systems admin, or similar)
• •Experience supporting multiple business systems (HRIS, EHR, CRM, etc.)
• •Strong troubleshooting skills across hardware, software, and user issues
• •Experience deploying and managing devices (laptops, tablets, mobile)
• •Experience with networking basics (WiFi, routers, access points)
• •Comfortable working on-site and supporting multiple locations
• •Strong communication skills with non-technical users
• •Experience managing enterprise SaaS applications
• •Experience with tools like Google Workspace, MDM/identity platforms, or similar systems
• •Background in computer science, information systems, or related field

Benefits

Responsibilities

• •This role is responsible for keeping our systems, devices, and workflows running smoothly across multiple clinic locations
• •This is a high-impact, execution-focused position for someone who enjoys solving real-world problems, supporting end users, and ensuring technology works reliably in a fast-paced healthcare environment
• •You’ll work closely with operations leadership and report into the business, while partnering with our engineering and data team for escalations and system improvements
• •Device & Identity Management
• •Provision and manage laptops, tablets, and mobile devices
• •Manage user access across systems (Google Workspace, HRIS, EHR, etc.)
• •Own onboarding and offboarding processes
• •End-User Support & Ticketing
• •Serve as the primary point of contact for IT support across clinics
• •Triage and resolve day-to-day issues (hardware, access, basic system issues)
• •Own ticketing workflow and response times
• •Systems Administration
• •Administer core business systems (HRIS, EHR, CRM, productivity tools)
• •Ensure users are properly set up and systems are being used correctly
• •Maintain system hygiene, permissions, and configurations
• •Clinic & Infrastructure Support
• •Troubleshoot WiFi, network, and basic infrastructure issues
• •Deploy and maintain networking equipment (routers, access points, printers)
• •Support new clinic setups and expansions
• •Workflow Implementation & Training
• •Partner with operations to implement new workflows and tools
• •Provide simple, practical training to staff on system usage
• •Identify gaps in usage and help improve adoption
• •Integration Support (Non-Engineering)
• •Test integrations built by the engineering team
• •Validate data flows between systems
• •Flag issues and provide feedback