Core Crew (Front Desk & Sales) - Aventura, FL

Benefits

Qualifications

• •This is a part-time hourly position
• •Ability to lift up to 30 pounds and walk through all areas of the studio
• •Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
• •Excellent interpersonal and communication skills
• •Outstanding customer service skills
• •Strong organizational skills
• •Careful attention to detail
• •Must be willing to initiate tasks and perform duties without direction
• •Ability to stand for long durations of time
• •Passion for fitness, wellness, and the [solidcore] brand
• •7 more items(s)

Responsibilities

• •This role is part time, with hours that vary based on studio schedule and needs
• •Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience
• •Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
• •Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
• •Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
• •Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
• •Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
• •Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• •Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
• •Quickly addressing any maintenance or equipment issues that are visible to clients
• •Following up with client lists in Axle to meet monthly sales quota
• •Responding to client emails
• •Alerting coaches about client milestones and setting up the celebration board
• •10 more items(s)