Patient Service Representative

 Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job functions:
• Responsible for greeting patients/family, scheduling patient appointments, schedulinghospitaland ambulatory admissions/procedures. Ensureappropriate actionwas takenin a timely manner.
• Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takesan accuratemessage and delivers to theappropriate individual. Demonstratesappropriate telephoneetiquette.
• Schedules future appointments, tests, and completes referrals as ordered by the physician.
• Maintains communication resources,i.e.on-call schedule, MD phonenumbersand beeper numbers.
• Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record beforecloseof the day.
• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is notavailable
• Reconcilesencounters daily according to policy and guidelines.
• Monitors supply inventory, completes and directs requisitions for supplies, forms,equipmentor services.
• Performs various clerical duties including faxing, photocopying,filingandmailings.
• Obtains,verifiesand updates patient information;maintainsconfidentiality according topolicies
• Accurately completes any/all necessary forms for the patients.
• Respectspatient'srights by knocking on the door, callingpatientbynameandidentifyingself before entering the patient's room.
• Establishes andmaintainsa positive working relationship with physicians and nursingstaff
• Protects the privacy and confidentiality of patients and employees.
• Communicates any problems, equipment concerns or issues promptly to the Nurse Manager

General Job functions:
• Demonstrates a working knowledge of booking and scheduling inpatient,outpatientand special procedures.
• Arrangesfor specialty equipment/ services.
• Interactswith outside vendors / contracted services.
• Demonstrates understanding of submission of necessary documents forhospital.
• Verbalizes procedure for collection of pre-admission testing data.
• Demonstrates a working knowledge of insurance and pre-certification requirements.
• Arranges types and distributesschedule.
• Maintains office supplies and equipment.
• Provides trainingtoother office staff.
• Logssurgical procedures.
• Maintainsschedulingsystem. Demonstrates working knowledge for rescheduling and canceling procedures.
• Verbalizes customer service skills to alleviate patient anxiety.
• Demonstrates customer service skills when communicating with peers.
• Collatesandsubmitsinformation.
• Communicates repair orders toappropriate personnel.
• Demonstrates good judgment in schedulingprocedureto increase physician productivity.
• Demonstrates understanding of fire safety and emergency procedures.
• Other job duties asrequired.

Education, Certification, Computer and Training Requirements:
• High School Graduate or GEDrequired.Associate Degreepreferred.
• Heartsaverwithin30 daysof hire.
• PreviousPSR experience preferred.Previousoffice experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent interpersonal and customer service skills.
• Must haveaccuratecomputer data entry skills.
• Must have the ability to organize and perform multiple tasksin a timely manner.
• Knowledge of medical office and terminology preferred.
• Basicproficiencyin computer userequired.Previousexperience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel:Ability to commute to satellite offices as needed.

Pay Range: $18.13 - $22.02 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our CommitmentTotal Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

OurCompanycares about the safety of our employees and applicants.Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request personal information via informal chat platforms or unsecure email.Our Companywill never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams, visit,https://www.consumer.ftc.gov/JobScamsor file a complaint athttps://www.ftccomplaintassistant.gov/.