Clinical Trial Navigator

About the position

Under the direction and supervision of the Assistant Director of Clinical Trial Management, this position is responsible for assisting patients by coordinating referral appointments. The CTN performs general clerical tasks such as answering phone calls and emails, maintaining patient records, and verifying insurance information. The position works closely with new patients, referral physician offices, NEXT physicians, research coordinators, and the medical records team in support of all ongoing clinical studies.

Responsibilities
• Demonstrates an understanding of patient/sponsor confidentiality to protect the patient and practice.
• Following HIPAA guidelines, gathers patient records from a variety of sources (i.e., portal systems, mail, fax/eFax, email, etc.), which will require interacting with medical records departments, registration areas, and/or physicians' offices in a professional manner.
• Keeps health care providers and research personnel within practice informed by communicating availability or unavailability of the records.
• Handles medical record requests and related releases of information ensuring that all releases are compliant with HIPAA guidelines.
• Serves as a backup to the CTNs at other NEXT sites to ensure proper coverage.
• Ensures that medical records received are adequate for clinical trial entry and works closely with research coordinators to ensure that basic eligibility requirements are met.
• Schedules and arranges referral appointments.
• Sets appointments, sends reminders, and provides patients with information about new patient visits.
• Maintains ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensures complete and accurate registration, including patient demographic and current insurance information.
• Ensures that referrals are addressed and facilitates timely scheduling of appointments.
• Assembles information concerning patient's clinical background and referral needs.
• Contacts organizations and insurance companies to ensure prior approval requirements are met.
• Presents necessary medical information such as history, diagnosis, and prognosis.
• Assists patients in problem-solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
• Obtains up-to-date insurance information and ensures preauthorization for new patient visits.
• Attends meetings and briefings regarding clinical studies as required.
• Ability to maintain a positive attitude with the research team.
• Maintain professional demeanor with clients and outside medical records facilities.
• Remains current with all required training.
• Performs other duties as assigned.

Requirements
• Minimum of BS preferably in Health Sciences.
• Knowledge of Phase I oncology clinical research.
• Knowledge of appropriate software including Microsoft suite applications and Adobe Acrobat Pro.
• Excellent interpersonal skills to deal effectively with research personnel.
• Knowledge of medical terminology.
• Knowledge of ICH GCP, FDA, OHRP, OSHA and HIPAA guidelines pertaining to clinical research.
• Excellent organizational skills to independently manage workflow.
• Ability to prioritize quickly and appropriately with minimal guidance.
• Ability to multi-task, work independently and function as part of a team.
• Clear and concise verbal and written communications.

Benefits
• Health and welfare benefits