In-store Customer Service Associate•Cleveland,OH•Amazon Physical

Benefits

Qualifications

• •Must be strictly 18 years of age or older and possess a High School diploma or equivalent educational credential
• •Must be fully available and committed to working a 100% on-site, physical retail schedule, including early mornings, late evenings, weekends, and holidays
• •(No remote work)
• •Exceptional, elite physical stamina is an absolute requirement; you must be capable of continuously lifting, carrying, pushing, and pulling grocery freight up to 49 pounds, and working in chilled environments (freezers/coolers) for extended periods
• •Outstanding interpersonal and verbal communication skills required to interface smoothly with thousands of diverse customers in a public grocery setting
• •Strong technological literacy required to operate proprietary Amazon inventory software, handheld scanners, and assist customers with smartphone applications
• •3 more items(s)

Responsibilities

• •Core objectives involve your professional skills in Retail Grocery
• •When you step into a role as an Amazon Fresh In-Store Customer Service Associate, you are taking on a dynamic, 100% in-person role that requires you to master physical inventory management, tech troubleshooting, and elite customer hospitality
• •One hour you might be expertly staging fresh produce, the next you might be assisting a customer with their high-tech Dash Cart, and the next you might be working at the customer service desk processing Amazon.com package returns
• •Your primary objective is to ensure that the physical store is immaculately merchandised, fully stocked, and that every customer receives proactive, welcoming assistance
• •This role demands exceptional physical endurance, a passion for food quality, and a relentless commitment to Amazon's "Earn Trust" leadership principle
• •After clocking in and attending the team huddle, you deploy to the produce department
• •You meticulously cull the displays, ensuring only the freshest, highest-quality fruits and vegetables are presented to the customer
• •A shopper approaches you, confused about how to log into the "Just Walk Out" entry gates using their Amazon app
• •You warmly walk them through the digital process, ensuring they enter the store smoothly
• •Before your shift ends, you head to the backroom coolers (which are kept at a brisk 35 degrees) to pull heavy pallets of dairy products, restocking the shelves to ensure the store is perfectly prepared for the evening grocery rush
• •You are constantly moving, engaging, and problem-solving in person
• •100% On-Site Customer Hospitality: Provide elite, face-to-face customer service across the entire physical grocery floor
• •You will proactively approach customers, guide them to specific products, and offer culinary suggestions, acting as a knowledgeable and welcoming host
• •Tech-Integration Support: Serve as the primary on-site technical guide for Amazon's cutting-edge retail technology
• •You will assist customers with navigating the Amazon app, unlocking Dash Carts, utilizing Alexa kiosks, and understanding the seamless checkout processes
• •Physical Merchandising & Stocking: Execute the heavy-lifting demands of grocery logistics
• •You will constantly unload delivery trucks, break down heavy pallets, and meticulously restock shelves, coolers, and freezers
• •This requires the physical stamina to continuously lift boxes weighing up to 49 pounds
• •Amazon.com Returns Processing: Operate the dedicated in-store customer service counter
• •You will flawlessly execute Amazon's "unboxed, unlabeled" return service, processing digital QR codes, inspecting merchandise, and securely packaging items for outbound logistics
• •Food Safety & Quality Control: Maintain uncompromising standards of food safety
• •You will continuously monitor expiration dates, execute strict temperature controls in the cold-chain environments, and ensure the entire physical sales floor is pristine and hygienic
• •I get to help people with the cool new shopping cart tech, I organize the bakery, and I process Amazon returns
• •20 more items(s)