Host/Hostess

Benefits

Responsibilities

• •The Host or Hostess greets guests in a warm, friendly, smiling manner that welcomes them into our restaurant and sets the stage for a positive dining experience
• •A Denny’s Host or Hostess has a “Guests First" attitude, engaging in friendly conversation with guests as you perform duties such as:
• •Suggesting new menu items from our limited time offerings
• •Receiving payment and making correct change
• •Assisting with beverages like bold, signature or flavored coffees
• •Cleaning, completing side work, and organizing supplies as needed
• •Willingly assisting other team members without being asked
• •Providing total guest satisfaction
• •Greets and welcomes all customers immediately upon arrival and verifies number in their party
• •Determines special needs, e.g., high chairs, special menus
• •Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately
• •Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day
• •Keeps hostess area stocked and clean, e.g., to-go items and bakery products
• •Handles incoming telephone calls immediately, and takes to go orders as appropriate
• •Maintains proper supply of clean menus
• •Periodically supplies customers with initial beverage suggestions and provides beverage order and refills
• •Assists service personnel in clearing and setting tables
• •Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received
• •Assists other service personnel as needed
• •16 more items(s)