Front Office Medical Receptionist

Benefits

Qualifications

• •Strong interpersonal and communication skills, both verbal and written
• •Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn clinical systems
• •Excellent organizational skills and attention to detail
• •Ability to multitask and work in a fast-paced research environment
• •Professional appearance and demeanor
• •Lake Forest, CA 92630 (Required)
• •3 more items(s)

Responsibilities

• •The ideal candidate will provide excellent customer service to study participants, efficiently manage front-desk operations, and support the research team in delivering smooth and timely clinical trials
• •Greet and check in clinical trial participants and visitors with professionalism and warmth
• •Answer and direct incoming calls, take messages, and provide general site information
• •Schedule and confirm participant appointments for screening, follow-ups, and study visits
• •Verify and update participant demographics and insurance (if applicable)
• •Maintain confidentiality and adhere to HIPAA and GCP guidelines at all times
• •Assist with participant registration, consent paperwork distribution, and document collection
• •Coordinate front-desk logistics including lobby cleanliness, supplies, and hospitality items
• •Maintain and organize paper and electronic files, scanning documents into electronic systems
• •Support research coordinators and patient care team with administrative tasks as needed
• •7 more items(s)