Front Desk Associate (Full-time) Winter Garden, Fl

PM Pediatrics Management Group

Winter Garden, FLFull-time

Behavioral Health Market Context

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Qualifications

  • •Greets families professionally both in person and on the phone
  • •Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
  • •Accesses empathy and active listening in difficult interpersonal situations
  • •Team player that can function independently in a fast-paced environment
  • •Intermediate skills with Microsoft Office Suite
  • •Ability to work flexible work schedules based on office needs
  • •At times, it may require travel to another site within reason
  • •Excellent customer service and telephone skills
  • •Strong verbal and written communication skills
  • •Professional and friendly demeanor
  • •Quality focused and detail oriented
  • •Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
  • •Outstanding time management, organizational, and critical thinking skills
  • •Superior situational awareness and ability to successfully react to urgent situations
  • •Socially perceptive and ability to relate to children and how they interact with their families
  • •Comfortability with routinely shifting demands
  • •Navigate multiple computer systems
  • •High school diploma or GED
  • •15 more items(s)

Responsibilities

  • •The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience
  • •In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM
  • •To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily
  • •Supports patient care quality initiatives as directed
  • •Coordinates escalations and urgent issues to ensure timely and complete resolutions
  • •Collaborates and communicates with site leadership to facilitate management of complex patient issues
  • •Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
  • •Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
  • •Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
  • •Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
  • •Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
  • •Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
  • •Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
  • •Executes other duties as assigned
  • •11 more items(s)
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