ASC Receptionist

Volusia Endoscopy & Surgery Center

Ormond Beach, FLFull-time

Behavioral Health Market Context

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Qualifications

  • •Ability to work in a team setting, as well as, independently
  • •Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to the details
  • •Ability to work well under pressure with deadlines - sense of urgency
  • •Ability to work in a fast-paced environment with a variety of personalities and work styles
  • •Ability to be flexible in schedule and adaptable to constant change
  • •Ability to handle details with accuracy
  • •Ability to learn computer software programs
  • •Skill with interpersonal relationships and ability to effectively interact with all levels of staff and outside contacts
  • •Skill in organizing and prioritizing of work, and following assignments through to completion
  • •Skill with data analysis and figure aptitude with a high level of accuracy
  • •Skill in written and verbal communication
  • •Minimum- high school graduate or high school equivalent
  • •Working knowledge of Microsoft Office products
  • •Ability to operate a computer terminal
  • •Ability to type 50 wpm
  • •N/A
  • •13 more items(s)

Responsibilities

  • •Reporting to the Center Manager, this position (FLSA Status: Non-Exempt) is accountable for providing services to patients, referring physicians, visitors and internal customers by answering phones, scheduling appointments, cheerfully greeting and registering patients along with performing other duties as assigned
  • •The Front Desk Receptionist assures that services are administered using professional standards with a strong focus on customer service excellence and remains self-motivated to increase level of understanding and knowledge of the field, insurances and new procedures as they evolve
  • •In addition to the expectations listed below, the Front Desk Receptionist will support other center/company needs directed
  • •Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all
  • •Cheerfully greets, arrives and checks patients in for scheduled for procedure
  • •Ensures pre-certification/verification has been obtained on all exams with patient’s insurance company
  • •Waivers-knowledge of insurance carriers for example; Medicare, and procedures that require waivers and obtaining authorization if needed prior to appointment
  • •Responsible to have the patient sign, or explain to the patient, and to forward the waiver to the billing for processing
  • •Processes payments for co pays/deductibles/co-insurance
  • •Answers phones and handles calls in an efficient and friendly manner
  • •Schedules patient examinations over the phone and for “walk-in” patients
  • •Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys & insurance companies
  • •Arranges transportation and interpretation services for patients when appropriate
  • •Verifies physician order for procedure, diagnosis and exam specifics matches the exam we will be performing
  • •Ensures that the referring physician on the order matches what is in the surgery centers EMR, if not updates this accordingly within workflow, appointment and demographics
  • •Thoroughly reviews all patient history form, checklist and consent forms to ensure completion prior to sending back with technologist
  • •Completes work to the level of expectation in a timely and efficient manner
  • •Maintains an efficient and organized workflow process while keeping physical workspace clean and clutter-free
  • •Serves as a liaison between center staff and our customers
  • •Performs daily preparation for next business day to ensure smooth operations
  • •Provides timely, accurate and complete documentation of all patient information within RIS
  • •Complies with QA standards
  • •19 more items(s)
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