Medical Scheduler - Part Time / Bi-lingual

True Health

Sanford, FLPart-time

Behavioral Health Market Context

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Job Description

 Customer Service guidelines as set forth by the company.
• Other responsibilities as assigned

EDUCATION AND EXPERIENCE
• High School Diploma or equivalent
• Minimum 1 year of telephone or customer service experience
• Minimum 1 year of medical experience

KNOWLEDGE, SKILLS AND ABILITIES
• Typing/keyboarding 35 wpm
• 10-key adding machine
• Computer literacy
• Effective verbal and listening communication skills
• Ability to manage heavy call volumes
• Ability to work well independently and with others

ADDITIONAL QUALIFICATIONS

1. Bilingual a plus, but not required

RELATIONSHIP REPORTING

1. Reports to the Medical Scheduling Manager

PHYSICAL REQUIREMENTS
• Ability to see and read computer screen and printed materials with or without vision aids
• Ability to sit, stand, or view a computer screen for extended periods of time
• Ability to perform repetitive hand and wrist motions for extended periods of time

Qualifications

  • High School Diploma or equivalent
  • Minimum 1 year of telephone or customer service experience
  • Minimum 1 year of medical experience
  • Typing/keyboarding 35 wpm
  • 10-key adding machine
  • Computer literacy
  • Effective verbal and listening communication skills
  • Ability to manage heavy call volumes
  • Ability to work well independently and with others
  • Ability to see and read computer screen and printed materials with or without vision aids
  • Ability to sit, stand, or view a computer screen for extended periods of time
  • Ability to perform repetitive hand and wrist motions for extended periods of time

Benefits

    Responsibilities

    • The Medical Scheduler is responsible for scheduling patient appointments by telephone within the guidelines set by True Health
    • Answer incoming calls from patients who are requesting appointments
    • Schedule appointments on the computer within the guidelines set by True Health
    • Answer patient questions as needed and within the scope of responsibilities
    • Follow Customer Service guidelines as set forth by the company
    • Other responsibilities as assigned
    • Reports to the Medical Scheduling Manager


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